Product Management Senior / Expert for Intelligent Service Delivery (ISD) Hub

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

YOUR FUTURE ROLE
We are looking for strong, experienced and motivated team player who supports our product management team in cross-topics for our Intelligent Service Delivery (ISD) Hub application.

• You will work closely with business stakeholders and other product managers to translate business requirements into user stories and an aligned roadmap.
• You will work with customers to gather their requirements, align them with the product management team and map them into our product roadmap.
• You will present our vision and features to various internal and external audiences.
• You will support the creation of the necessary rollout and enablement materials.

YOUR PROFILE

• Excellent university / bachelor’s / master’s degree.
• At least eight years of professional experience including experience in working as a product manager / product owner in an agile environment.
• You have very strong communication skills and expertise translating business requirements into development user stories.
• You possess excellent presentation skills and are used to present in front of large audiences.
• You are a team player and possess very strong customer orientation.
• Experience in customer service delivery is a plus.

ABOUT THE TEAM
The Global CoE Business Process Operations is a team in the Premium Hub CoE within Customer Services & Delivery. Our team focusses on the development of the Intelligent Service Delivery Hub application as a collaboration platform for customer service deliveries within the SAP Cloud Application Lifecycle Management. Our application is currently used by around 6000 internal users and more than 7000 customers with a fast-growing user community.
 
The position can be filled as part time position.
 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405652  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.