Solution and Product Management

Product Manager, CX Loyalty

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!  

 

SUMMARY & ROLE INFORMATION

Join the SAP Customer Experience Product & Engineering team and have a positive impact on how businesses are run across the globe. SAP CX is a leader in enterprise cloud applications for cloud CRM and DXP solutions, with thousands of organizations using our SaaS solutions understand their customers best and engage with relevance and personalization. If you think you have what it takes to be part of a fun, fast paced, diverse, and talented group of team members who are the driving force behind our company’s product portfolio, then we want to hear from you!

 

The Role

Great SaaS products’ need great product management. This means overseeing the development of new products from concept to commercial release. Meeting customers and partners, analyzing the market and competitors, investigating new technology, and working closely with development teams to specify new features – these are just some of the ways our product managers keep busy. If you’re a natural planner, a good organizer and insightful enough to foresee future needs and create innovative products that fits our CX strategy and vision, then keep reading…

 

We are currently looking for a Senior Product Manager to join our Budapest office. In this role, you will join us in defining a Loyalty Management solution that could revolutionize the way customer experience and loyalty managers delight customers with experiential loyalty strategies, motivate continues interactions, and give the customers more freedom and relevancy.

 

What’s the job?

  • Be part of the Loyalty Management product team and define the future roadmap and innovation strategy of the product
  • Continuously monitor and understand market trends and customer needs
  • Participate in building the product’s vision and roadmap
  • Collect, prioritize and create product requirements for new capabilities and features. This includes working closely with engineering and other product managers to drive alignment on critical dependencies
  • Collaborate in discovery with engineering and UX designers to ensure a top notch user experience
  • Ownership of product requirements, driving the product life cycle in an agile methodology including user stories, personas, UX, and UI to successfully realize your plans
  • Define and analyze metrics that inform the success of products and features
  • Communicate the product roadmap to both internal and external key stakeholders
  • Put yourself in the customer’s shoes - through research and direct customer contact to represent the needs of our customers in our product development process

 

Have you done this kind of stuff?

  • 5+ years experience in a product management role building B2B SaaS products
  • BA/BS required, MBA or similar graduate degree preferred but not required
  • Strong analytical decision making skills, business thinking, Independent and organized
  • Strong interpersonal skills to informally lead and drive discovery and execution with cross-functional teams
  • Exceptional communication skills and ability to interact with diverse groups of technical and non-technical stakeholders
  • Excellent written, verbal and presentation communication skills across technical and non-technical stakeholders
  • Experience in implementing products using Agile methodologies
  • CRM/Loyalty processes familiarity preferred

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 342570  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  342570
Posted Date:  Jun 16, 2022
Work Area:  Solution and Product Management
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031

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