Customer Service and Support

SAP iXp Intern - Application Support

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

About the SAP Internship Experience Program 

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. 


Three reasons to intern at SAP: 

  1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network
  2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables
  3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips


 About the team: 

The Support team has over 320 colleagues in a few business locations (Budapest – since 2001, Prague, Moscow) and as a part of Support Center Hungary is critical to SAP's future success so we are looking for candidates who strive to make the world run better.  


SAP Product Support delivers first–class support to complete SAP Portfolio:

  • Handle customer support incidents (24x7)
  • Provide technical support with deep analysis
  • Provide real time support 


Our Proactive Services: 

  • Create and share knowledge with customers
  • Testing and validating new products and functionalities
  • Developing Supportability Tools


Summary & Role Information: 

  • Monitoring and distributing customer tickets and help to fulfill Service Level Agreement
  • Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
  • Taking ownership of basic technical issues
  • Providing direct technical assistance for customers via our Customer Service System
  • Ability to work at least 3 days/week


Experience / Role Requirements: 

  • 2 closed semesters
  • Active student status at the university (BSc. / MSc.)
  • Ability to work in teams of multicultural nature
  • Excellent analytical and problem solving skills
  • Customer and quality focus
  • Ready for continuous learning and improvement
  • Open personality and professional communication style
  • Fluent spoken and written English language skills
  • Internship in IT field is a plus


What we offer: 

  • A compensation package above average
  • Continuous personal and professional growth with possibility to participate in the related trainings
  • Working accross the teams to learn more about other teams
  • Superior office and work environment
  • International team
  • Opportunity to continue cooperation with SAP by extending the initial 6 months internship period or moving to the permanent position based on the intern performance and the hiring need at the time



#LI - Hybrid

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 366161  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Intern   | Additional Locations: #LI-Hybrid.

Requisition ID:  366161
Posted Date:  May 8, 2023
Work Area:  Customer Service and Support
Career Status:  Student
Employment Type:  Intern
Expected Travel:  0 - 10%

Budapest, HU, 1031

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