Software-Design and Development

Senior Technical Writer / Senior User Assistance Developer - CX Loyalty

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!  

 

ABOUT SAP

As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

 

PURPOSE AND OBJECTIVES

We are looking for a senior technical writer / senior user assistance developer to join our CX Loyalty user assistance team. The CX Loyalty user assistance team provides various forms of user assistance (product documentation, API docs, videos, etc.) for the CX Loyalty product line.

 

Within our team, we practice a trust-based working model. If you need to work flexibly from another location or at another time you can do so given your manager’s agreement.

 

EXPECTATIONS AND TASKS

  • Creating clear, concise, customer-facing admin and developer documentation so that our customers can use and implement our products to their advantage
  • Defining user-friendly, consistent UI texts by putting yourself in the shoes of the customer
  • Providing customer-/partner facing user assistance deliverables including on-screen help, online help and microcopy
  • Detailing the technical aspects on the use of our APIs, Connectors and SDKs
  • Defining terminology that is simple, consistent, and conforms to industry standards
  • Working closely with development teams, user experience colleagues, product management and other roles to enable users to configure and use our software
  • Managing end-to-end process flow with SMEs
  • Assisting team members with task estimation and planning

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • 4-6 Years of experience in information development, technical writing, or content development with recent experience as a senior technical writer
  • A good to excellent university degree in technical communication or a related subject or a language-based university degree
  • Ideally first-language proficiency in English, or excellent written and spoken skills in English, preferably with excellent written and spoken skills in one or more local languages
  • Experience in technical writing
  • Experience in working in a commercial environment
  • The ability to express complex technical information in a clear and precise manner
  • Outstanding communication, writing, and grammar skills
  • The ability to work to tight deadlines, deliver on time, and ensure high quality
  • Flexibility and a readiness to communicate with other team members and to participate in knowledge transfer
  • A willingness to acquire extensive product knowledge and learn new skills at short notice
  • Excellent organizational skills

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 341592  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  341592
Posted Date:  Jun 16, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031

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