Customer Service and Support

Solution Support Engineer - GTS

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

 

*We have Pledge to Flex initiative that enables our people to work remotely as well as regularly at the office. This is the hybrid setup that most employees prefer. SAP’s hybrid working model empowers employees to balance when, how, and where they work best, considering business requirements and local legislation.

 

POSITION SUMMARY 

The Support Team at the Support Center Central and Eastern Europe - Budapest is critical to SAP's future success, and we are looking for candidates who strive to make the world run better. Support engineer who is driven by a desire to provide our customers with outstanding customer service. The primary responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.
The engineer will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.

Due to the fact that this is a maternity replacement the position is limited to November 2024.

EXPECTATIONS AND TASKS

  • Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services
  • Collaboration with fellow support colleagues and other internal organizations to provide superior customer service
  • Taking ownership of technical issues, and working with our Development
  • Creating internal/external content for our Knowledge Base
  • Involvement in product testing and validation
  • Root cause analysis of reported customer problem cases

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

  • Degree in Information Technology/Computer Science/Finance areas or university study close to closure
  • Knowledge in accounting is an advantage
  • Excellent customer focus and communication skills
  • Problem solving/analytical skills
  • Ability to work in teams of multicultural nature
  • Fast learner with IT affinity
  • Spoken and written English and German languages skills are required

WORK EXPERIENCE (optional)

  • Work experience in accounting is an advantage
  • Knowledge in SAP GTS products
  • Experience in customer support or software development or IT
  • Programming skills, knowledge in Object Oriented Programming (Java, C++, ABAP/4 etc) is an advantage

WHAT YOU WILL GET FROM US

  • We will help you embracing core values cherished in SAP Product Support such as Trust, Empathy and Kindness, coming with transparency and “tell it like it is” behavior,
  • We will help your integration into a highly collaborative, engaged, and efficient organization where all differences and mindsets are welcome,
  • We will recognize hard work, commitment, and positive attitude as drivers to Success,
  • We will create conditions for a “Good to Great” career and personal growing experience, 
  • We are one team! Successes and failures belong to all of us. feel free to develop your entrepreneurial mindset to become an active member of PS Transformation. 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 362446  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  362446
Posted Date:  Jan 25, 2023
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Limited Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031

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