Customer Service and Support

Support Associate - SAP Integrated Business Planning (IBP)

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!  

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better.
As a Support Engineer, you trouble-shoot and solve incoming customer problems that are reported online through the customer service system at SAP®. This task regularly involves liaising with development teams. By utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems, you will collaborate to resolve issues while achieving excellent customer satisfaction.
The SAP community of employees, partners and customers is vast - the SAP Community (http://help.sap.com) has over 2.5 million members.
The worldwide Product Support team of ~3000 is committed to the success of our customers through outstanding technical support.  We actively investigate customer issues by mastering diverse technologies and by working intensively with the products we offer.  We measure our success by customer satisfaction.
Make a difference - become a member of the SAP Community and help the world Run Better (https://www.youtube.com/watch?v=qt-kBjcI8y4)!

Area of Expertise
SAP Integrated Business Planning

SAP Integrated Business Planning combines supply chain monitoring, sales and operations planning, demand management, inventory planning, and supply planning into a comprehensive solution, which also supports the integration of data from external systems (for example, SAP ERP or SAP Advanced Planning and Optimization). SAP Integrated Business Planning provides applications to facilitate the following:

  • Balancing of demand and supply
  • Harmonization of planning across corporate functions through organizational visibility and alignment
  • Responsive planning with advanced algorithms, optimization, and what-if scenario simulation planning
  • Demand-driven supply chain planning based on demand sensing, analysis, and predictive forecasting
  • Multi-stage inventory optimization and improved customer service levels
  • End-to-end supply chain visibility with real-time monitoring, analytics, alerting, and exception management
  • Creation of product allocation and supply plans, and ability to respond to changes with simulations and gating factor analysis
  • SAP Integrated Business Planning offers web applications and an add-in for Microsoft Excel. Collaboration between users is ensured by embedded collaboration tools. 

EXPECTATIONS AND TASKS
Among other responsibilities, you should expect to do many of the following:

  • Investigates, analyze complex, real world, unique problems; and resolve critical system issues 
  • Think independently and apply effective problem-solving skills.
  • Technical problem solving – Debugging (ABAP, ABAP OO, Java, SQL) of business processes.
  • Work and talk with colleagues and customers from all around the world!
  • Recommend known technical solutions and develop workarounds for corrective action.
  • Properly document communications and actions for customer issues in our CRM system.
  • Use SAP and third-party Tools to diagnose problems directly on customer systems.
  • Contribute regularly to the internal and external Knowledge Base.
  • Participate in After Hours Support & Weekend shifts as scheduled.
  • Master SAP software that is being used by industries, governments and multinational companies 
  • Join the global SAP Family and become an ambassador for the Support Organization. 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Required Education, Competencies and Skills:

  • University degree or College diploma program in Computer Science, Business, Technology, Mathematics and Engineering or related areas. Strong IT affinity is a must.
  • Excellent communication and customer service skills 
  • High proficiency in English (spoken, written and customer management).
  • Ability to assess, research, and troubleshoot while collecting information about customer issues.
  • Having programming skills is preferred.
  • Knowledge of logistics and production processes is an advantage.
  • Excellent analytical skills.
  • Open and professional communication style.
  • Strong team player who learns and adapts quickly.
  • Enjoy and derive satisfaction from direct interfacing with customers.
  • German language skill is of advantage

WORK EXPERIENCE
Desired Work Experience:

  • Fresh graduates are welcome.  
  • Experience in IT Support is of advantage.
  • Experience with ERP Systems is of advantage.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 342571  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

Requisition ID:  342571
Posted Date:  Jun 24, 2022
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Budapest, HU, 1031

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Job Segment: ERP, Logistics, Cloud, Embedded, Supply Chain, Technology, Operations