Technical Writer for SAP IBP

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

User Assistance Developer for SAP Integrated Business Planning

PURPOSE AND OBJECTIVES

SAP Integrated Business Planning for Supply Chain (SAP IBP) is a cloud solution that enables companies to react quickly to customer demands and expectations, and helps them handle changes and shortages in the supply chain by generating a short to mid-term supply plan, based on prioritized and categorized demand such as orders and forecasts. SAP IBP is highly successful with >1,400 large enterprise customers, who value stability, scalability, reliability, performance, usability, integration, and quality.

As a technical writer / user assistance (UA) developer, you will be researching, planning, and creating user assistance (UA) deliverables (both text and multimedia) in close collaboration with the development teams, UX designers, and other stakeholders to enable users to deploy, administer, and use SAP IBP. You will be responsible for creating and updating various types of content, including texts within the software, on-screen help, documentation published on SAP Help Portal, and release highlight videos.

WHAT YOU’LL DO 

• Fulfill roles as both a dedicated member of the IBP UA team and an integrated member of a scrum team that uses the agile development process
• Work closely with scrum team members to provide design feedback, user interface text, and documentation in bi-weekly development sprints
• Document new features and maintain the current documentation set
• Provide compelling, modern, persona-centric UA deliverables for our customers, users, and prospects. Experienced, senior writers will help you learn
• With minimal supervision, plan and track your own work assignments and deliver them on schedule with high quality
• Represent the documentation team in development meetings
• Explore new tools and process improvements in content creation, as well as in productivity enhancements

WHAT YOU’LL BRING 

REQUIRED

• A good to excellent university degree in technical communication, IT, business studies or a related subject or a language-based university degree
• Excellent written and spoken skills in English (ideally first-language proficiency)
• Outstanding communication, writing, and grammar skills
• Experience in technical communication
• The ability to express complex technical information in a clear and precise manner
• The ability to work to tight deadlines, deliver on time, and ensure high-quality
• Flexibility and a readiness to communicate with other team members and to participate in knowledge transfer
• Interest and good understanding of the business topic supply chain management and software development
• A willingness to acquire extensive product knowledge and learn new skills at short notice

PREFERRED

• Some exposure to business processes in supply chain management
• Knowledge of authoring in XML environments
• Basic knowledge of prompt engineering and generative AI tools in content creation and in software development
• Experience in agile software development

WORK EXPERIENCE

2-3 years of experience in technical writing / technical content creation

EMPLOYMENT TYPE

Full-time, unlimited

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400920  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.