Business Manager for Client Delivery Management (CDM) and Technical Service Management (TSM)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Summary:

SAP Enterprise Cloud Services accelerates and simplifies customers’ business transformation by running their SAP ERP Value stack with a world class level of availability, security & resilience on their preferred cloud infrastructure including Hyperscalers, their own data center, and the SAP data center allowing them to turn into cost-effective sustainable intelligent enterprises.

Role:

The charter of the Business Manager is to establish and execute an effective business plan that supports your customers to achieve their expectations and helps the SAP ECS business exceed key performance indicators such as customer satisfaction, renewals and organic growth.

Strong strategic thinking and flexible approach to supporting business & teams is crucial, along with active collaboration and relationship management with stakeholders in the various market units. The Middle East and Africa cluster includes all ECS customers and businesses in Africa and the Middle East region. As a leader, you will also support improvement and transformation initiatives internally in EMEA, in collaboration with SAP stakeholders in the clusters.

As a people manager, you are responsible for supporting the success of not only your direct reports, but also collaborating to support the success of all team members within the Regional & Global SAP teams. You will support growth of your team by identifying development opportunities and supporting them to achieve their goals. Support team members and mentees in development planning and fulfilment. Encourage people to continuously question the status quo and activate their creative and innovative skills.

Actively establish relationships characterized by mutual respect and trust; stimulate individuals to broaden and make use of their network, respect different opinions, diverse cultures and values, work to overcome organizational boundaries and silo thinking.

This is a great opportunity to be part of a growing and exciting cloud journey with a direct hand in influencing your customers’ outcomes and your teams’ success.

Role Requirements:

• Strong understanding of SAP's cloud portfolio, esp. RISE with SAP S/4H Private Cloud and BTP.
• Hands-on experience of technical / functional activities in Private Cloud landscape; solid knowledge of SAP cloud infrastructure & operations.
• Proven track record of successful management of global teams in international setting; along with P&L management.
• Strong stakeholder and Project management skills. 
• Leading a diverse team towards high performance through guidance and coaching
• Pro-active, problem solving, "can-do" attitude and “customer first” mindset
• Ability to switch communication styles for technical and non-technical audience with confidence, internally as well as with customers
• Communication with customers and SAP-internal stakeholders both at working and at C-level
• Capacity planning and management / Full people management life cycle
• Strong engagement management, relationship building and de-escalation skills
• Negotiation and conflict management skills
• Accustomed to working in international, virtual, and global matrix organizations
• Liaise with respective role owners and process owners on role evolution and process improvements
• Excellent presentation and communication skills in English and Arabic; Additional languages are a plus.

Work Experience

• 15+ years of experience in customer-facing role; 5+ years in the cloud business
• Previous experience 5+ years in management role
• Successful track record of leading strategic projects and international teams
• For SAP-internal: completion leadership preparation programs like iAspire or Prepare to Lead is a plus

Meet your team

Join SAP Enterprise Cloud Services (ECS) the largest private cloud service provider in the world serving customers in the ECS EMEA South region. Our passion is to give our customers the best service quality and achieve the highest customer satisfaction. We serve customers from all industries and ensure that their system landscapes and cloud transformation projects run stable and successfully so that our customers can focus on their business transformation and growth. 

We ask for your application to be submitted in English language only.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409578  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.