Consulting and Professional Services

Program Manager - Canada Services

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Summary

The Program Manager is responsible for managing and delivering strategic complex engagements, programs and multiple inter-related projects within a given business strategy to the desired program results. The Program Manager has the qualification and business acumen typically to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors. 

 

They ensure effective engagement oversight, including engagement, program and project reviews to affect customer success and serve as a mentor to project managers on program or engagement issues.  They are able to manage complex contractual constructs including Premium Engagement Service Agreement, Country Framework Services Agreement with multiple SOW. Typically SAP is a prime contractor with involvement of several subcontractors and SAP LoS such as Cross-LoB Premium Engagement, Enterprise Support, Global Consulting Delivery, Custom Development, SLO and Cloud Delivery (including HEC).

 

They reinforce enterprise knowledge management through the communication of engagement and program lessons learned and best management practices development. There are several key types of engagements which program managers lead:

  • Large and complex engagements and programs
  • Recovery of troubled engagements and programs
  • Support to pre-sale and set up of large and complex engagements or project portfolios at large accounts (typically at PCN accounts), strategic projects and ramp-up projects
  • Act as trusted advisor to customer’s C-level executives at strategic accounts.

 

Key Areas of Responsibility

Opportunity Management

  • Define appropriate delivery model for customer project as a composition of pre-defined services, on-site and/or remote delivery – including Max Attention Next Generation (and other PE engagements)
  • Scope and estimate the engagement
  • Determine required resources for the engagement
  • Assess, document and communicate risk for the engagement
  • Position SAP Activate as delivery methodology

 

Delivery

  • Lead and own engagement-planning and program-planning activities
  • Oversee the delivery of multiple projects related to successful engagement or program execution.
  • Own the engagement and program plan and be responsible for delivery of its major elements including program’s business objectives, scope and solution within quality criteria, on time and budget.
  • Translate generalized customer business goals and objectives into concrete strategy and tactical delivery plans for the engagement or program.
  • Define strategic objectives of large and complex programs, benefits realizations plans of large programs including KPIs to be delivers
  • Execution of the program plan and ownership of program success in front of SAP leadership team including customer and partner satisfaction, SAPs program finances, resources, SAP’s intellectual capital etc.
  • Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer.
  • Experience in delivering SAP primed Fixed Price (FP) and  Time and Material (T&M) engagements
  • Set-up and maintain the Governance Model with PMO over the entire lifecycle of the program.
  • Active risk management, implement and maintain an ongoing risk and quality management framework,
  • Assurance of active executive sponsorship at client side,
  • Build proactive formal and informal communication/relationship with key stakeholders outside of key STC Team – increase coverage
  • Contract management in relation to client, SAP internally, subcontractors and suppliers (including, contracting, work with procurement, internal organizations, contract change management etc.) jointly with SAM, legal, contact and negotiation and sales colleagues,
  • Work closely with the Program Sponsors and Program Review Boards to facilitate decisions necessary for program delivery.
  • Resolve political, resource, budgeting, change and legal issues affecting the program.
  • Escalate early issues about the projects / program to account management and Field Services Leadership. Drive de-escalation management on behalf of the project with SAP and customer stakeholders.
  • Proactively manage program stakeholder satisfaction to position and secure customer reference and success story.
  • Maximize use of near- and offshore delivery by SAP and its partners to achieve cost advantages for the client and SAP.
  • Maximize use of multiple SAP LoS such as PE, GCD, BTS, CD, ES and Education to maximize value for the client and cross-sell SAP Services and Products.
  • Interface with internal functions (DPO/PMO, controlling, GRC, MCC, PE, etc.) to ensure visibility and transparency of results

 

Sales and Business Development

  • Close work with SAM, SSAM, GAD and product sales colleagues on large bids and proposals for new business.
  • Oversee and lead the development of proposals, tenders, and or responses to requests for proposals associated with the program in order to win new deals for SAP with minimal risks.
  • Establish and maintain credible relationship with senior customer buyers and form joint plan of action with sales colleagues.
  • Set-up and deliver Premium Engagement services under the MaxAttention Next Generation Agreement.
  • Set-up and maintain value partnership (by using BTS services) in order to support client’s business case and benefits model.
  • Ensure good fit and balanced of the risk portfolio of new opportunities combined with ongoing delivery projects

 

Coaching & Mentoring

  • Oversee effective engagement oversight and reviews to affect customer success.
  • Serve as mentor / advisor / decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, project quality, and project risk.
  • Takes responsibility from time to time as team lead and supports respective line manager(s) in people development tasks

Knowledge Management

  • Maintain program documentation and updates; analyze lessons learned and actively share with the Field Services Program Management Practice for utilization on future programs.
  • Organize knowledge capturing activities at programs and ensure retention on high quality intellectual capital for SAP Field Services practices.
  • Participate in the development of project / program management best practices, examples, templates and SAP’s Program Management Methodology

Competencies and Skills / SAP Values

  • Experience in several industries and the industry the customer belongs to (core processes and trends of the industry) is a plus
  • Excellent understanding of SAP solutions and of the consulting business processes and functions.
  • Highly developed business acumen.
  • Liaison and consultative skills: negotiating skills within a context of high political sensitivity and conflicting interests.
  • Strong writing, mentoring, decision making, communication, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
  • Ability to train, mentor and develop program managers and project managers in project management methodologies and their application.
  • Knowledge of the strategic and operational issues of engagement management, program management and project management.
  • Demonstrated ability in managing internal and external client expectations on program requirements and deliverables.
  • Proficiency in key project management knowledge areas of project integration management, scope management, time management, cost management, quality management, human resource management, communication management, risk management and procurement management.
  • Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management
  • Knowledge and competency in program management related areas of Knowledge Management, Portfolio Management, Organizational Change Management, and Deployment Management
  • Adaptability and flexibility to manage deadline pressure, ambiguity and change.
  • Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members.
  • Ability to manage in a matrix environment.

 

Experience and Requirements

Location Preference: Calgary

 

 

Functional Experience:

  • 7 – 10 years of project management experience in large scale, high risk, or strategic projects/program.
  • 3 – 5 years of supervisory or coaching experience in teambuilding and leading teams.
  • Demonstrated experience leading cross functional teams within a formalized methodology.
  • Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.
  • Implementation experience with any SAP module/product as a business or technical consultant is an asset
     

Management Experience:

  • LoB or LoS management experience of small and medium size team is desirable
  • P&L of LoB experience is desirable
  • Experience in managing project P&L in cross-LoB delivery of SAP engagement
  • Experience in managing international consultancy is desirable
     

Leadership:

  • Strong leadership and people management skills is desirable
  • Leading in matrix organization and without formal authority
  • Multicultural sensitivity and work in international environment with global clients
     

 

 

 

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:333360 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  333360
Posted Date:  Jun 22, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 50%
Location: 

Calgary, AB, CA, T2P 5E9

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