CX Solution Advisor Senior Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

As a SAP CX Solution Advisor and considering our focus as a Cloud company, a specialist is responsible for product presentations and demonstrations before and after the sale. This includes the stages of demand generation, maturation of existing opportunities and support in the adoption and expansion of what is sold to our clients.

Also within your responsibilities is to offer help to develop business and maintain links with the global and local SAP structure, supporting the construction of CX product materials (presentations, scripts, architectures) that drive knowledge in the sales force.

Now, as a Senior CX Solution Advisor Specialist you must understand our main competitive advantages for our clients and, at a general level, the broad SAP CX portfolio, in addition to its integration with the commercial and business processes of SAP BackOffice.

Additionally, you are required to have a deep knowledge of at least a couple of SAP CX solutions, their features, evolution, integration and functionalities, along with the ability to build business architectures that include solutions from other SAP portfolios. The objective of this is to focus on expanding the presence in the SAP installed base and also on obtaining new clients in the different industries in which SAP intervenes (for example and not limited to Utilities, Retail, CPG, Wholesales, Telco)

Others topics:

1. Accountability
   1. responsible for delivery of outcome of assigned projects or areas of responsibility
   2. internally recognized senior on complex technical and business matters
   3. works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
   4. collaborates in devising long-term concepts
   5. may include team lead or supervisory responsibilities
2. Complexity
   1. contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)
   2. works independently on topics while setting priorities having sole responsibility
   3. provides regular project status and updates
   4. decisions/solutions can enhance essentially current and future design and strategy
   5. enhance complex systems & processes
3. Experience
   1. advanced technical or business skills and special knowledge in one / several areas
   2. individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
   3. typically several years experience with increasing amount of responsibility
4. Communication
   1. builds and maintains partnerships with internal and external customers and partners
   2. contributes actively to build common ground for cooperation
   3. communicates clear and conveying processes & policies in a way that others can understand
   4. communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Your Responsibilities

• Expert-level knowledge at least in SAP Sales & Service and knowledge of SAP CX products (SAP Commerce Cloud, BTP, AI, Emarsys, CDP, CIAM).
• Identify areas where automation, or a streamlined approach, can be applied to reduce overall effort, eliminate risk, and increase delivered value.
• Roll-out of new field training; may contribute to e-learning content
• Act as trusted advisor for internal and external customers
• Coach internal customers on our products and solutions and how to position them with our clients.
• Maintain awareness of implementation issues and factor this knowledge into all activities and materials.

Your Qualifications

• Bachelor’s degree in computer science related field or equivalent experience
• Extensive experience in SAP C4C or SAP Sales&Service or other CRM in the market.
• Broad experience of pre-sales and supporting large, complex multi solution architecture
• Leverages industry and organizational standards, patterns and best practices to develop architectures that fulfil business strategies
• Advanced know how on various integration patterns and technologies used by SAP CX (SAP BTP, Integration Suite, Point-to-Point)
• Good communication and interpersonal skills; able to streamline and lead delivery within different internal teams
• Ability to build consensus without authority
• Experienced in SAP CX Products maintenance

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405920  | Work Area: Presales  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.