Consultant - Technical Service Coordination

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Candidate can be located in Mexico City or Monterrey. HYBRID ROLE

Summary:

SAP is looking for an analytical, solution-orientated Consultant who experienced in service coordination and project management. You will have to collaborate with other ECS internal stakeholders / units such as Technical Areas, Cross-Delivery, Managed Service Providers, and sometimes guide other roles on our portfolio, processes and technical details for troubleshooting, action planning and resolution of related topics.

The Role:

Service Coordination:

• Coordinate technical service delivery & experts from Technology Services team and attached supplier network and drive those topics to resolution to the satisfaction of the customer. 
• Drive service-related discussions with the customer and internal stakeholders and act as the orchestrator of experts
• Provide training and guidance to ECS internal stakeholders on technical CAS portfolio items
• Provide reporting on our service deliverables KPIs
• Perform RAG meeting with our suppliers.

Improvements & Project Management

• Identify bottlenecks, inefficiencies, and areas for improvement in existing processes and collaborate with cross-functional teams to implement process and/or tool improvements.
• Define process & service objectives, performance metrics, and improvement targets and monitor and analyse relevant KPI’s using data-driven approaches.
• Model the process and develop Standard Operating Procedure and Work Instruction, Knowledge Base Articles, Wiki pages, BLOG entries etc. 
• Alignment with various tool system / application owners to represent Technology Service team delivery requirements.

What you bring:

• You should have very good analytical and solution-oriented thinking as well as presentation, and networking skills.
• Ability to build, grow and maintain relationships with internal stakeholders, suppliers and customers.
• Ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
• Knowledge in ITIL and Project Management methodology
• Knowledge of SAP basis technologies is a plus.
• Working effectively in international and virtual teams should be something you are used to do.
• Fluent in English

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405000  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.