SAP Mexico Next Gen - CBS - Sales Operations Business Partner

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What You’ll Build

The SAP Mexico Next Gen program is a global-minded, strategic, paid graduate program that provides recent university graduates with opportunities to find purpose in their careers. This is more than a graduate program, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP Mexico Next Gen – Customer Business Support – Sales Operations Business Partner

Location: CDMX, México

Expected Start: March 2026*

Duration: 24 Months

Customer Business Support (CBS) is part of Global GTM Operations which reports into Corporate Portfolio and Strategy to Exec area.

Mission: Reduce the effects of internal services deals complexity so that Services Sales and Delivery can focus on Customers Success.
Goal: Increase Services Sales Productivity and Delivery Operations Accuracy

How? We focus on delivering: 

• Shorter services deal processing time
• Faster issue resolution
• Maximize compliance

PURPOSE AND OBJECTIVE OF POSITION

• SAP solutions are the backbone of the most successfully run businesses worldwide: today, more than 50% of the world‘s business transactions touch an SAP system. Altogether, they offer a universe of lucrative employment opportunities with increasing demand year after year.  Knowing how to develop, market, consult or install SAP allows you to make a huge impact into the way companies do business – increasing efficiency, innovating new business models and creating value. Successful candidates will develop the skills to create, manage and execute a plan that supports an SAP solution with a high degree of customer satisfaction.
• SAP is looking for a resource to join the Customer Business Support (CBS) team, as Sales Operations Business Partner – Young Professional to support and advice SAP Services Sales across Americas region.
• As CBS team member you will have responsibilities to process and/or develop consulting related to services sales opportunities in existing SAP clients using SAP tools and processes by following Global, regional and local guidelines.
• Contribute to revenue growth and profitability by processing profitable services sales deals in existing customers and achieve business targets.
• Responsible for end-to-end deal process execution related to customer services opportunities.

Key Tasks:

Collaborate closely with services sales to provide valuable performance insights and recommend related actions to achieve revenue generating business priorities. Leverages, adopts, and implements standard processes and systems to keep operations lean and insights consistent throughout the engagement. May be focused on a particular solution or corporate topic or on a region or country.

Core tasks include:

• Works with a cross functional team processing relevant functions from portfolio and supporting sales, presales, delivery operations, Legal, regional controlling, GFSS, and sales operations.
• Key touchpoint with internal finance groups: Controllers, Project Controllers, Sales Operations, Commercial Business Partners, Education to ensure compliance, data clarity, contract and revenue safeguarding.
• Works with the Services Account Executive (SAE) within the customer account, support the overall relationship between the customer, the partners and SAP to ensure all opportunities are maximized and sales bids are successful.
• Seek continuous improvement to simplify process.
• Process customer service requests for selling services small deals and completing the required paperwork.
• Comply with operational procedures e.g. for sales, delivery, financial and legal requirements.
• Become fluent to expert with SAP Services Sales tools and processes related to Opportunities, Pricing, Quotations and Order Forms.
• Advice and Assist with Services Order Forms compliance, approval processing and with all Finance and Legal requirements.
• Validation and advice to Sales teams on Quote details.

What You’ll Bring

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Must be a recent graduate of an accredited university in Business Administration with an emphasis on Project Management, Finance, Business & Engineering, Information Systems (Technology), Computer Science, Analytics or relevant degree or within six months of graduation.
• 0 months to 1 year of relevant work experience in a corporate environment through internships or recent work experience.
• Prefer prior educational or work experience involving project coordination and working with others collaboratively.
• Must be able to work a minimum of 40 hours per week.
• Fluent English
• Languages: fluent in English. French is a plus
• Ability to work with Office software like MS-Office tools
• Ability in working with a virtual team and comfortable working across different cultures
• Ability to “Think out of the box” and work in a frequently changing workplace
• “Customer service” oriented and comfortable working in complex situations
• Enjoys detail-oriented tasks
• Self-starter that enjoys working remotely
• The mindset to keep active & makes things happen.
• Must possess exceptional interpersonal and communication skills including verbal, written presentation and listening

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better.  You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443988  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid