Customer Service and Support

SAP Technology Associate Consultant

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

The Premium Hub-Center of Expertise (CoE) within SAP Premium Engagement and Advisory provides the expertise in application and technology areas to deliver high-end support to our MaxAttention, Active Attention, and Value Assurance customers. 

 

EXPECTATIONS AND TASKS

 

As the SAP Technology Associate Consultant in the Premium Hub-Center of Expertise (CoE) team, you will:

 

•           Support and participate in SAP customer implementations through blueprint, design, implementation, operation, optimization and upgrade phases of the SAP solution.

•           Provide technical product expertise, guidance, and instruction on SAP products.

•           Ability to support team members in the development and implementation of technical solutions.

•           Responsible for maintaining a high degree of customer satisfaction in addition to growing and developing reference able customers.

•           Ability to manage multiple tasks, work in a team environment, understand and be responsive to project and customer needs.

•           Ability to adapt and function effectively in a fast-paced, changing environment while working against deadlines.

•           A record of taking initiative (self-starter), driving results and accepting increasing levels of responsibility.

•           Build credible relationships with peers and clients, and continuous professional learning of SAP products.

•           Ability to learn quickly and apply knowledge effectively.

•           Strong time management and prioritization skills.  Utilize available time efficiently to achieve effective and efficient results

•           Proven ability to manage multiple tasks or projects with changing priorities.  Enjoys and thrives on performing multiple tasks and responsibilities at once

 

WORK EXPERIENCE

 

•           1 year related work experience

•           Preference for completion of SAP course or project work through academics.

•           Must be able to work as a team player yet can work independently.

•           Analytical, results-driven and have a solution-oriented approach.

•           Possess exceptional interpersonal and communication skills including verbal, written presentation and listening.

•           Experience in working in a distributed project setup across geographical locations

•           Excellent communication, presentation, independent decision making and networking skills

•           Experience in handling customers and driving innovation

 

Technical Skills

•           Preference for working knowledge (installing..) of Operating Systems (Windows, Unix, and Linux)

•           Technical knowledge in SAP HANA is a plus

•           Preference for knowledge / experience with SQL, Database Management, Programming, System Administration, Security and Networking

•           Knowledge of AWS, GCP or Azure preferred

•           SAP Certifications – preferred

 

Position is based in Mexico City.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 404651  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  404651
Posted Date:  Oct 28, 2024
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Ciudad de México, MX, 06500

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