Solution Support Engineer_BTP

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

PURPOSE AND OBJECTIVES

Our mission is to be THE guardian of customer business value and happiness for life, where our passionate team turns every customer into a fierce promoter of SAP. SAP Technical Support provides customers with a proactive, technology-driven, industry leading support experience enabling business continuity. We support more than 28,000 customers with about 100,000 installations worldwide to safeguard their business excellence. We together help the world run better and improve people’s lives. As a Support Engineer, you will enable customers to implement and operate their SAP solutions efficiently by providing end-to-end support. This includes the trouble-shooting of product issues and providing resolution with the help of advanced tools, knowledge base and remote connections to customer systems. You will collaborate closely with SAP partners and internal stakeholders like consulting, operations and even sales. You will be backed up by SAP developers worldwide and work together with them as virtual teams to maximize SAP's value for the customer.

EXPECTATIONS AND TASKS

SAP's powerful software and platform require a high level of expertise from our support engineers. Every support engineer will therefore first receive general trainings and then develop into a specialist in one or more of the specific technical areas. Your long-term functional career path includes the possibility of being one of the top experts in one or more technical areas. You can also prepare for a Product Area Lead role that holistically manage the operations in the corresponding product area. You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from Asia Pacific and Japan. Next to technical skills, language proficiency is key.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

· Degree in computer science or engineering relevant · Highly proficient in English (spoken, written and customer handling)

· Fluent in Japanese with the understanding on the characteristics of Japanese customers

· Excellent analytical and logical thinking skill

· Open and professional communication skill

· Fast learner of technology, quick adopter to changes

· Strong team player

WORK EXPERIENCE REQUIREMENTS

· Relevant work experience in IT industry e.g. consulting / support / development job for 2 - 5 years

· SAP related experience is preferred

· Oversea experience is preferred

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 400592  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.