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Customer Service and Support

Technical Implementation Lead - Japanese - Dalian

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

 

 

Technical Implementation Lead @ SAP Ariba

 

Do you want to work for a company that is changing the nature of business by transforming business connections into smart cloud-based collaboration? We do this by delivering an unsurpassed experience to our customers, buyer and sellers, and we are looking for a team member to help take customer experience on the Ariba Network to the next level.

Global commerce today requires much more than scanning or faxing key documents such as purchase orders, invoices, and payment remittance. For better commerce, you must establish realtime electronic collaboration with your entire supply base on a global level, so you can dramatically compress the invoice and payment processing cycle, comply with contracts and regulations, achieve working capital breakthroughs that lower supply chain risk, and more. But few organizations can effectively target and onboard thousands of global suppliers. Ariba has this expertise, with outsource-service capabilities and self-service tools to automate the enablement process for any supplier anywhere in the world. We can help you match your vendors to existing Ariba Network suppliers and onboard new suppliers, or provide tools for you to manage the process on your own.

 

JOB OVERVIEW

As a member of the SAP Ariba Consulting organization, the Technical Implementation Lead is involved in transforming businesses through the implementation and use of the leading Cloud procurement solutions of SAP Ariba. He/she applies a strong understanding of business and procurement processes, as well as solid solution expertise, to deliver high quality projects and support our customers in the successful adoption of our solutions.

Core to the Technical implementation skill-set are strong analytical and problem solving capabilities, good communication and presentation skills, an ability to deal with changing environments and to operate independently, in order to provide the client with world-class service on a consistent basis. The Technical Implementation Lead does have a proven track record of delivering high quality results in a professional environment. High energy and motivation combined with an appetite for learning.

The Technical Implementation Lead is responsible for achieving sound, high quality deliverables on time and within budget. He/she can work on various aspects of the implementation process including requirements gathering, business process design, solution configuration and customization, solution integration, solution testing, client relationship building, issue tracking and reporting.

 

WHO ARE YOU?

You enjoy working in a challenging environment where you are encouraged to take initiative. You demonstrate high energy and motivation. You have an internal drive to deliver high quality outcomes.

You are comfortable working in an international environment where you have to collaborate with people remotely and in different time-zones.

You enjoy working on several projects simultaneously, on innovative and rapidly evolving products, in a fast paced environment.

You have strong analytical and problem solving capabilities. You have an affinity with IT. You have experience deploying software solutions or acting as a super user for software solutions. You understand the work of IT consultants and you understand the challenges and complexities that come with digitalizing business processes.

You are passionate but you maintain a rational and objective demeanor when faced with stressful or emotional situations. You express yourself clearly, using language with precision. You show an openness to people and a willingness to hear what others have to say.

You have the ability to perceive and understand the feelings and attitudes of others, the ability to place oneself “in the shoes” of another and to view a situation from their perspective. Therefore, you are sensitive and aware of the feelings of others. You communicate openly and people trust you.

You understand that initially you will have to absorb a great deal of new information, gain initial experience. However, once you will have overcome that hurdle you will enjoy feeling empowered to leverage your own experience and make a difference.

Most importantly, you are not perfect and maybe you do not master all these expectations but you believe in their value and want to work hard to master them.

 

DUTIES AND RESPONSIBILITIES

Drive ‘best in class’ business processes implementation on SAP Ariba cloud solution

Collaborate on most aspects of an SAP Ariba On-Demand implementation including (but not limited to): solutions design, business rule development, user interface configuration and customization, external system integration, technical / end-user training and project management.

Influence the opinions and decisions of clients leveraging proven best practices

Assist the customer with data extraction from their existing systems, ensuring adherence to data specifications, and resulting in successful integration with SAP Ariba On-Demand Solutions.

Coordinate the customer and various groups within SAP Ariba such as Sales, Engineering, Technical Support and Solutions Marketing

Responsible for customer satisfaction during the successful deployment of solutions.

Maintain regular communications with Customer representatives during implementation to keep them appraised of current project status

Lead internal and external resources to optimize customer impact

Proactively collaborates and drives the internal team to anticipate and respond to issues that could impact solution deployment

Successfully execute tasks and activities at all project phases and build an exemplary track record in providing customer satisfaction.

 

MINIMUM QUALIFICATIONS

Bachelor’s degree in business/computer sciences or Master’s degree in any science

Minimum 1 year of experience in IT or procurement or deployment consulting

Fluency in English, Japanese and Chinese.

 

QUALIFICATIONS THAT ARE A PLUS

Master’s degree in business or computer sciences

Experience with SAP Ariba solutions

Strong consulting skills, including written/verbal communication and teamwork

Basic SQL query knowledge

Basic object-oriented programming concepts understanding

Excellent project management skills

Experience with SAP solutions (e.g. SAP SRM, ECC/MM, S4, other)

Knowledge of procurement operations and/or e-procurement tools

High level of competency in process design and configuration

Functional / business process experience in the following areas: General Procurement, Accounts Payable, and Invoicing

 

 

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

 

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

 

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

 

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:303938 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Technical Implementation Lead - Japanese - Dalian

Facility:  303938
Posted Date:  Nov 27, 2021
Work Area:  Customer Service and Support
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Dalian China, CN, 116023


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