Information Technology

Japanese Client Delivery Manager (CDM) - SAP BASIS/SAP Applications

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 


About the Team:


After initial cloud contract execution, the Client Delivery Manager (CDM) is the primary SAP Enterprise Cloud Services (ECS) contact for the client and assumes end-2-end accountability of the engagement to deliver the contracted RISE services - this includes our offerings RISE with SAP S/4 HANA Cloud, Private edition and Cloud Application Services (CAS) and be a trusted advisor to the customers. The Client Delivery Manager (CDM) oversees all aspects of the customer engagement from the point of contract signature throughout the entire lifecycle providing commercial, project and operations expertise.

On a regular basis, you will plan and drive the engagement with your customer to make sure there is clear direction and alignment. You will be the customer’s ambassador in the Enterprise Cloud Services organization to help drive our business in a dynamic, rapidly evolving environment.


What You'll Do: 


Expectations and task of the job:

  • Develop and grow the client relationship by understanding their needs, packaging solutions that drive measurable business value and to be a trusted advisor to the customer
  • Be the voice of the Client within SAP and be the point of contact for escalations and all other issues with regards to the engagement operations
  • Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
  • Ensures seamless alignment across multiple stakeholders, SAP Cloud Success Services, SI and Suppliers (SAP internal and external stakeholders) . Be an adviser to them and push back when required.
  • Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
  • Drive Customer Success – take accountability for ECS service and lead delivery excellence by consistently meeting our customer commitments
  • Initiate Commercial Success – avoid service credits, continuously seek for improvement opportunities for upsell and engage sales/pre-sales for pursuit when potential opportunities
  • Drive Digital Transformation Success – align our services to be able to deliver and achieve customer transformation strategy and goals.
  • Lead and own engagement-planning and program-planning activities



What You Bring: 


Skills and competencies:

•            Bachelors Degree or equivalent

•            SAP Basis system administration skill/competency will be mandatory

•            SAP Technology/ Basis, Application implementation and/or operation experience will be plus (optional)

•            SAP consultant /SAP Project Manager experience with strong stakeholder management capability will be plus (optional)

•            Technical infrastructure know-how and technical understanding of virtualized system landscapes will be plus (optional)

•            Excellent customer/ escalation management skills

•            Customer Communication & Presentation (ability to translate between technical and non technical audience).

•            Proven ability to work with customers on projects involving senior management level to influence and drive towards customer success.

•            Fluency both in Japanese and English


Work Experience:

  • 3+ years experience in a Japanese IT Industries customer-facing role
  • Minimum one year experience in project management 
  • Experience in SAP Basis operation, SAP Migration and/or SAP Application will be mandatory
  • Experience in infrastructure operation/development/Application Managed Services Service Delivery will be plus (optional)




We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 382384  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.

Requisition ID:  382384
Posted Date:  Apr 8, 2024
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Dalian China, CN, 116023

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