CoE-SF Senior Consultant

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

PURPOSE AND OBJECTIVES

As a market leader for business solutions, SAP offers you an ideal working environment for your professional and personal development. 

The SAP Digital Business Services Centre of Expertise (CoE) is responsible for helping SAP’s Premium Engagement and Enterprise Support customers make the most of their investment in SAP software.

Our DBS Centre of Expertise team is looking for a Senior Business Process Consultant for service deliveries and customer engagement management.

EXPECTATIONS AND TASKS

You will be part of a highly motivated and skilled expert team responsible for delivering successful outcomes in customer projects and production operational areas.

CoE Senior Business Process Consultants perform highly specialized remote and onsite services for SAP customers glaobally. Our goal is to enable customers to implement and operate their SAP solutions at their maximum potential and to manage their technical risks during solution implementation and operation.

• Provide first class remote and on-site services to our customers, including:
  • PE customer engagement management (TQM)
  • Solving technical problems
  • Optimization of solution operation
  • Improvement of system performance, availability and stability
  • Support in critical customer situations (going live, upgrade, etc.)
• Customer project evaluation and risk mitigation of implementation projects
• Back office support for onsite service delivery
• Increasing overall customer satisfaction
• Act on escalated customers to bring their businesses to normal operations
• Reduce customer's TCO by Enterprise Support, ActiveEmbedded and MaxAttention Services.

The main customer group of our team is in Japan market unit.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

TECHNICAL SKILLS

We are looking for someone with combined skillset of at least one of the below areas, the more boxes can be ticked the better.

• Technical skills

- SAP Basis skills

- System monitoring

- SAP System performance tuning

• Database skills

- HANA technology

- SQL statement tuning

• Development skills

- ABAP coding

- Java programming

- Fiori App deveoplment (Odata)

• Functional skills

- Ariba functional skills

- SAP Analytics skills

- Functional skills of any SAP product/ component areas

FURTHER EXPERIENCE & SKILLS

      Very Important:

• Good Japanese language skills in business communication, and mindset of Japan customer support;
• Fluent verbal and written skills in English;
• Good skills of customer handling and management;
• Work under pressure, critical situations, parallel tasks and extremely tight deadlines;

Important:

• Experience with service, support, development, root cause analysis and problem solving, especially for Japan customers;
• 5+ years of functional or technology experience in SAP environment
• Ability to effectively resolve/drive resolution of most complex problems that require creation of new and innovative approaches.
• Ability to work independently in complex customer situations.
• Accept travel time around 10%

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 363164  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.