SAP China iXp Intern - MCC CIM (Critical Incident Management) Intern - Dalian

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP’s global, paid internship program that provides university students with the opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you'll do:

• Monitor global queue of urgent customer problems and ensure the processing.
• Assistance to CIM Duty Lead in the daily cooperation within Mission Critical Support team
• Align, write and upload Meeting Minutes
• Help CIM GC team members in their activities and projects
• Close cooperation with SAP Product Support and Development Support organizations
• Professional, proactive communication with SAP customers & colleagues
• Prepare presentations and statistical reports
• Cooperate with support consultants in specified field.
• Internal contact with colleagues from other departments globally.
• Record and report daily work to team lead.

What you bring:

We're looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Candidates to currently be enrolled in an undergraduate or master’s degree program which is applicable to the position (computer science or equivalent proven experience)
• Open and professional communication style
• Strong team player who learns and adapts quickly
• Willing of working in an international environment
• Work schedule: 4-5 day includes weekend
• Internship Duration: 6~18 months
• Will graduate in 2025 Jun or 2026

Meet your team:

MCC (Mission Control Center) CIM (Critical Incident Management) provide rapid response for critical, single SAP incidents and mitigate high-risk situations impacting customer business processes while exhibiting empathy, urgency, and collaboration throughout internal and external teams. 

CIM provides a globally accessible escalation point into SAP support for the escalation of existing customer incidents. CIM is the default engagement for all single incident requests with the aim to stabilize and ensure that the standard support process has a fair chance to be executed or in case of being in limbo, to be reestablished.

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405039  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.