Solution Support Engineer - S/4HANA Cloud Public Edition

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What we can offer you

· Career progression – At SAP we are known for offering employees the tools and support to develop in their career.

· Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.

· Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages.

· Working on world class cloud products and services – enhancing your technical and SAP knowledge.

EXPECTATIONS AND TASKS

Responsibilities include but are not limited to:

· Analyze and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customizing entries and hardware parameters.

· Report errors and identify possible resolution to development support

· Provide consulting for customers on procedural issues and queries

· Provide Mission Critical Support on weekend and evening shift as scheduled

· Share knowledge within a global team

· Create content for and maintain the technical knowledge databases

· Create check tools and workarounds for customers’ issues

· Create supportability and analysis tools for customer use

EDUCATION

· Degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required

SKILLS AND COMPETENCIES

Required:

· An early adopter mindset and the ability to thrive in a changing environment

· Strong collaboration skills and a flexible approach to working in teams

· Bias toward action, initiative and a focus on business strategies

· Systematic, communicative, and creative focus

· Excellent customer focus & English communication skills (oral and written)

· Enjoy and derive satisfaction from communicating with customers

· Strong ability to capture a complete and accurate problem/symptom description of reported issues

· Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions

WORK EXPERIENCE

· Experience working with customers is desirable

· Previous internship experience would be an asset

· Relevant work experience in an IT related consulting/support/development role

#GCTechEarlyCareerTalent

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 403933  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.