IT Technology Services Senior Specialist (f/m/d) for ECS Delivery

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What you`ll do:
Summary:
We are looking for experienced SAP Technology Senior Specialist with a passion to provide excellent customer support mainly for our EMEA/MEE customers base and drive projects around technical services and SAP solutions operated by Enterprise Cloud Services.

The Role:
As an IT Technology Services Senior Specialist, you will analyze customer’s business requirements or technical problem statements and act as a technical advisor and problem solver to clients and our internal stakeholders.

This includes different technical tasks (hands-on execution based on tickets and advisory) out of the following areas: technical configuration & integration of SAP software, release upgrades, application lifecycle management as well as day to day operations and maintenance of technical SAP landscapes.

In addition, you will also work on changing our system setup/configuration guidelines, validating new application, designing work instructions or drive automation initiatives. You will also focus on designing and conducting knowledge transfer to the global Operations community and create technical documentation, incl. technical operational concepts, process flows and guidelines. 

What you bring:

• 5-10 years’ experience in SAP NetWeaver administration (ABAP and Java Basis) 
• Good hands-on basis experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Cloud Connector or Business Objects solutions
• Good technical knowledge/experience in the area of technical FIORI enablement, SSO, SSL and integration technologies
• Good background in software architecture and cloud technology 
• Good knowledge in SAP Business Technology Platform
• Experience with SAP HANA 2.0 and HANA XSA is an advantage
• Experience in ITIL and IT Service Management processes 
• Fluent in German & English (written & spoken)

You should have very good analytical and solution-oriented thinking as well as very good communication, presentation and networking skills. Working effectively in international and virtual teams should be something you are used to do.

Meet your team:
Within the Product Engineering board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by hyperscale’s like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity.

As part of ECS Delivery, the area “Technology Services” supports the organization as an interface between our operational teams and supporting units like service engineering, customer engagement or productization - driving projects such as improving existing services, providing guidance on technical execution or support in critical situation as the last line of defense.

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We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 379776  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: St.Leon-Rot #LI-Hybrid