Technical Support Engineer (f/m/d)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

What you'll do:
Millions of people rely on a secure supply of water, energy in the form of gas or electricity and digital services, as well as accurate billing and payment for services every moment. You will be in daily contact with globally operating customers from Apple to Gaz de France to Zurich Insurance. All our customers rely on smooth operation of our applications to conduct their most important business processes.
 

• You will become an expert in specific business processes of the utility industry or contract accounting and convergent invoicing.
• At the same time, you will become a technical expert in reading and understanding coding lines and analyzing program flows. With this knowledge and technical finesse, you and your team will detect the causes of inconsistencies or errors in the applications or in the user handling like detectives. Excitement guaranteed.
• Artificial intelligence is becoming more and more integral to our work and supports us in recurring tasks. You want to do more? Just do it.
• You will collaborate regularly and exchange with the development department and contribute to the optimization and design of our products. In testing activities for new releases, you will ensure the quality of new features.
• In projects or innovation campaigns, you can shape the working methods of our global organization.
• Large parts of self-determined work and flexibility are core elements of our everyday life.
   

Sounds exciting and challenging at once? No worries. You'll never be alone. Your team is always with you and helps you to grow.

What you bring:

• You would like to work in a global environment and yet be locally anchored.
• You are proficient in German and English in speech and text.
• Great communication skills, with the ability to effectively communicate with both technical and non-technical audiences.
• You are curious and want to learn something new every day. Problem-solving is fun for you.
• Eagerness to upskill and continuously learn new technologies and methodologies.
• Previous experience in technical customer support roles or any relevant field is a plus. Highly satisfied customers are your passion.
• Knowledge and experience in dealing with software coding or related areas are advantageous.
• Knowledge or experience in the utilities sector (e.g., energy, water, gas) is a plus.
   

Meet your team
You are part of a strong local team in Dresden and at the same time have colleagues in all parts of the world. Collaboration and mutual support are our life insurance.
If you are passionate about this role and our mission, we encourage you to apply even if your experience doesn't perfectly align with every requirement listed. You may be the right candidate for this or other roles. We value diverse skills and experiences and are committed to fostering an inclusive workplace where everyone can grow and thrive.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 405027  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

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