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Presales Expert - CX (Commerce/Marketing)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



CX Presales Solution Expert Role

The primary role of the CX Presales Expert during an active sales cycle is to understand and tell the customer’s story, from where they are now (including their pains and challenges) to the achievements we can attain together as partners. We are looking for super star candidates looking to be based preferably in Dubai.


Expectations & Tasks

This position requires a presales expert who will be responsible for providing product, technical and sales expertise drawing from experience gained in the enterprise commerce industry to assist in closing revenue opportunities. An analytic assessment capability is required to create a compelling consumer journey for prospects assessing their current situation (pains/objectives) and defining a value solution approach in applying CX Digital solutions and services. This person would act in the role of a trusted advisor to the customer/prospect.


Presales Experts participate in sales cycles as a member of the virtual account team in support of the sales account strategy, interacting with prospective customers through all phases of the sales cycle.   This may include executive meetings, discovery sessions, solution demonstrations, presentations to the C-suite, follow-up discussions, transition to professional services and post-sale Customer interactions.  As part of deal support, a Presales Expert collaborates with other members of the sales team to plan and execute business development strategies.


Responsibilities & Impact

  • Be a subject matter expert on one or more of the Digital solutions within SAP CX Digital (Commerce, Marketing and Customer Data Management) and corresponding industries, demonstrating credibility with prospective customers.
  • Shape conversations with customers by guiding deep cross-functional Discovery based on industry best practices, customer research and SAP customer experiences across Digital solutions.
  • Work with CX Presales team to develop and implement strategies and solutions to meet customer requirements around business process and architectural data flows.
  • Document business requirements: identify priority, and gain customer approval for recommended solutions looking across business, regulatory and IT requirements in “as is” and “to be” states.
  • Compose and deliver superior sales presentations through multiple mediums, including demonstrating software, covering SAP CX portfolio (specifically SAP Commerce, Marketing and Customer Data Management) to prospective customer audiences. The presentations must articulate the value messaging, differentiate SAP, and leave a strong and positive impression to wide ranging customer audiences.
  • Drive solution expertise and competitive messaging in RFIs/RFPs as needed.
  • Be a trusted advisor in building relationships with the customer and understand their unique needs, supporting the customer engagement and provide input on strategy, from initial engagement to post sales.
  • Support the greater internal team as well as alliance partners
  • Support one-to-many sales and marketing events both on-site and remotely
  • Potentially support Analyst discussions and presentations in area of expertise
  • Lead internal thought leadership projects designed to better the team from a process or product perspective.
  • Develop and promote new and innovative solutions for customers and prospects.


 Experience & Language Requirements

  • 5+ years of presales experience is preferred, or 5+ years of deep solution knowledge from working with the applicable solution as an end user, business analyst, professional services, product management, partner.
  • 5 years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job
  • Expert knowledge/expertise on end to end processes/solution matching
  • Experience with Commerce ecosystems, knowledge of Commerce architecture and technical concepts preferred
  • Experience with Marketing and Customer Data solutions and/or business processes
  • Excellent presentation and communication skills in English and preferable Arabic.



  • Bachelor equivalent: minimum requirement
  • Master equivalent: optional 
  • MBA / Ph.D.: optional


About the team / Brand / Line of Business:



SAP Customer Experience (CX) is a technology foundation that engages the customer, respects the 360 view of the customer, and supports evolving customer journeys. SAP CX brings together the portfolios and teams from the Hybris, CallidusCloud, Qualtrics, Gigya and Coresystems acquisitions plus industry experts to form our integrated technology suite. We have a bold mission in supporting our customers to enable their customers to own their experience.  Across SAP CX, being bold and winning is paramount to our culture and our people thrive in high performing teams. We seek talent that want to innovate, be disruptive, and support mutually agreed upon goals and ambitions. As a fast-paced growth business, there are no limits to how our teams will shape the future of SAP and our industry.


Our SAP Customer Experience Digital Solutions include Commerce, Marketing and Customer Data Management offerings.   SAP Commerce Cloud is our comprehensive commerce offering for any market and business model (B2C, B2B, and B2B2C), and includes product content management, experience management, personalization, and order management.  SAP Marketing Cloud enables our customers to attract and engage with audiences across all touchpoints in relevant and personalized ways, in a strategic manner for their entire enterprise, to improve the relationship and ultimately driving higher customer lifetime value in combination with SAP Customer Data Management, our Customer Data Platform.


Checkout out our SAP CX solution portfolio: https://cx.sap.com/en/products


You will be working in a diverse team with enthusiastic solution advisors who have the passion to help customers transform in their journey to improve the overall customer experience. The location will be The United Arab Emirates and you will primarily work with accounts or multi-nationals with their HQ in the wider Middle East region.



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:309955 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Presales Expert - CX (Commerce/Marketing)

Facility:  309955
Posted Date:  Nov 15, 2021
Work Area:  Presales
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Dubai, Dubai, AE, 118353

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