Enterprise Support - SAP Cloud ALM Expert

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

This position is within Essential Adoption Services & Automations; part of the Adoption Services Center (ASC) organization. Your key responsibilities will include:

• Strategic Alignment: Develop and drive the SAP Enterprise Support (ES) & SAP Enterprise Support Cloud Edition (ESCE) portfolio, guidance, and scale delivery to assist customers in their SAP transformation journey, in alignment with SAP's strategy.
• Collaborative Engagement: Work closely with other roles within the Adoption Services Center teams and beyond, focusing on investment needs, product strategy, go-to-market approaches, portfolio consumption, and scaling content delivery.
• Content Design: Design scalable, modern, self-consumable ES & ESCE foundational content to support customers' business objectives and adoption of SAP solutions.
• Content Management: Oversee the creation and curation of ES & ESCE foundational content, ensuring consistency across solutions and offerings.
• Cross-Team Collaboration: Actively seek opportunities to collaborate across teams to enhance the ES & ESCE portfolio and the overall customer experience.
• Innovation and Piloting: Co-innovate and pilot with customers to ensure content and formats remain cutting-edge.
• Advisory Services: Provide advisory and guidance to customers through ES & ESCE foundational offerings on a scalable delivery platform.
• Advocacy and Awareness: Raise awareness of the SAP ES portfolio & offerings with customers and across SAP, championing our achievements and customer success.

What you bring

We are searching for a self-motivated, self-driven, curious, open-minded, and flexible professional who possesses the following qualifications:

• Expertise and Experience: Functional knowledge and experience in SAP Cloud ALM (CALM for Service), ALM methodology, and Service Delivery methodology topics, with a willingness to learn more.
• Proficiency in English: Fluent in English, both written and spoken.
• Effective Communication: Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
• Presentation Skills: Strong presentation skills, including creating and delivering presentations for varying audiences.
• Problem-Solving Aptitude: Problem-solving skills with a results-focused, customer-centric mindset.
• Independence and Ownership: Ability to deliver results, work independently, and take ownership to drive topics forward.

About the Team

Our team is dedicated to building and delivering a scalable, foundational experience for our customers, powered by insights and embedded automation. We strive to enable and guide our customers to leverage the right assets, content, and offerings to drive value realization in the cloud as part of their SAP Enterprise Support & SAP Enterprise Support Cloud Edition.

Benefits & Location: We commit to flexible working schedules around business requirements and individual needs. SAP’s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners. This position can be based in either the Galway or Dublin locations. Please click on this link to discover the vast array of benefits made available to SAP employees

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409601  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.