Consulting and Professional Services

Premium Hub - CoE: Business Processes Senior Consultant - Lead to Cash, Retail & Customer Experience

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! 

What you'll do


You will bring your experience of working with customers who have hybrid ERP system landscapes with a mix of on-premise platforms, private and public cloud solutions/services to engage with customers up to C-suite level.

As an advocate for the customer, you will be their voice within SAP and understand competitive threats and utilize proper escalation channels to help customers during times of need. This will require you to understand customer needs, and how to leverage SAP solutions to address them, collaborating with virtual account teams. You will work within a dynamic team environment covering SAP Retail and ‘Order to Cash’ topics with a focus on building Intelligent Enterprise. 


Tasks will also include:

  • Deliver both onsite and remote services from the Premium Engagement portfolio to some of SAPs biggest customers around the world.
  • Empower customers with hands on, face-to-face workshops covering SAP Retail and ‘Lead to Cash’ and innovation topics.
  • Participate in design thinking and exploratory workshops with customers to formalize, criticize and ultimately realize ideas and use cases for realizing Intelligent Enterprise.
  • Assume the role of De-Escalation Architect for mission critical or business down scenarios.
  • Act as believed advisor to our biggest customers and guide them through their implementation projects in the Hybrid and innovation space.
  • Support development, proof of concept and configuration services for SAP Retail customers
  • Drive new initiatives to increase our knowledge and footprint with new products and technologies in an ever-changing Hybrid world.
  • Identify opportunities to increase SAPs involvement with a customer and position services to fill these gaps and meet the customers need


What you will bring


  • Degree in Computer Science / IT / Engineering or related field.
  • 5+ years’ experience in software consulting/ development/ advisory services, working in a dynamic team environment.
  • Strong analytical skills & expertise in applying software engineering principles; OO design principles
  • Understanding and attitude to work in Agile Software processes
  • Strong business acumen, customer facing experience, and presentation skills.
  • Excellent communication skills with English (Fluent) and ideally another European Language, both written and spoken


Successful track record of implementing/supporting L2C, Retail, CX, with experience in one or more of the following;


  • Retail Master Data
  • Point of sale integration
  • Pricing and Promotions
  • Forecasting and Replenishment
  • Store operations
  • Purchasing - MM
  • Requirements Planning - PP
  • Inventory management and / or Warehouse Management
  • Cloud for Customer (C4C), Sales, Service & Marketing Cloud
  • Emarsys
  • Strong Retail industry background
  • Good understanding of SAP’s product roadmap for Retail
  • Able to lead workshops with business and IT stakeholders to identify business requirements and define system strategies and design solutions
  • Knowledge of SAP CAR (Customer Activity Repository) will be a plus Complex deployment experience (e.g., global roll-out)
  • Knowledge in SAP AFS and FMS on top will be plus
  • Experience with ABAP Object-Oriented programming and debugging skills, ABAP Enhancements, User Exits, BAdIs
  • IMS/Development/ consulting experience will be an added advantage.
  • Experience with applying Rapid Deployment Solution in functional areas


Meet your team


We are a team of 27 dedicated business process consultants from very diverse backgrounds. We put our customers first, supporting their transformations, implementations by delivering high quality and value-added services. We work with the top 5% of SAPs customer portfolio across L2C, Retail and Customer Experience products. We take pride in our service offerings and bring world class talent into a customer facing experience. We work collectively as a team but also across many of our Lines of Business to ensure we support and guide our customers effectively and with confidence.


Benefits & Location: We operate a Hybrid working environment where our Pledge to Flex model allows for Flexible Working options. This position can be based in the Galway or Dublin locations, or nationwide. Please click on this link to discover the vast array of benefits made available to SAP employees.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 366254  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - Ireland #LI-Hybrid.

Requisition ID:  366254
Posted Date:  Nov 16, 2023
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Dublin 24, IE, D24WA02

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