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ABAP Support Associate/Engineer - Global CoE

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Date: Feb 14, 2021

City: Dublin, D, IE

Company: SAP



Requisition ID: 268896
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



As the Global CoE team for Business Process Intelligence, we are responsible for delivering and maintaining the existing service offering and content for Business Process Improvement.  Business Process Improvement for SAP solutions offers:

  • Leveraging SAP system facts to support customer business goals,
  • Proven improvement methodology,
  • Tools in SAP Solution Manager for root cause analysis, progress reporting, top management information,
  • Extensive out-of-the-box content for SAP BusinessSuite and SAP S/4HANA solutions.


In close collaboration with other teams throughout the organization, including the new Business Process Intelligence unit, you will be responsible for:

  • Using programming skills to maintain relevant tools (ABAP, Web Dynpro and SAPUI5) in SAP Solution Manager
  • Manage and process customer incidents by analysing and debugging issues reported
  • Provide bug fixes via SAP Notes
  • Collaborate with different regional teams across the organization
  • Support the delivery of engineering services


The candidate will be provided the necessary training with the tools through mentoring and on-the-job training.



  • Bachelor’s and/or Masters’ degree in business, IT, or related field of studies,
  • Experience in ABAP/ABAP OO development and/or other programming languages
  • Experience with Web Dynpro/SAPUI5 would be beneficial, but not a must
  • Experience with SAP Solution Manager and operational tools
  • Excellent communication skills, open-minded and collaborative personality for working in a virtual team
  • Ability to work independently and have attention to detail
  • Strong analytical and logical thinking skills
  • Fluency in English is prerequisite for this role (both verbal and written)



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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Job Segment: ERP, ABAP, SAP, Engineer, Business Process, Technology, Engineering, Management