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Expert Service Delivery Engineer - Retail

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Date: Feb 5, 2021

City: Dublin, D, IE

Company: SAP



Requisition ID: 272123
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.



Work within a dynamic team environment covering SAP Retail and ‘Order to Cash’ topics with a focus on building Intelligent Enterprise:

  • Deliver both onsite and remote services from the Premium Engagement portfolio to some of SAPs biggest customers around the world.
  • Empower customers with hands on, face-to-face workshops covering SAP Retail and ‘Lead to Cash’ and innovation topics.
  • Participate in design thinking and exploratory workshops with customers to formalize, criticize and ultimately realize ideas and use cases for realizing Intelligent Enterprise.
  • Assume the role of De-Escalation Architect for mission critical or business down scenarios.
  • Act as believed advisor to our biggest customers and guide them through their implementation projects in the Hybrid and innovation space.
  • Support development, proof of concept and configuration services for SAP Retail customers
  • Drive new initiatives to increase our knowledge and footprint with new products and technologies in an ever-changing Hybrid world.
  • Identify opportunities to increase SAPs involvement with a customer and position services to fill these gaps and meet the customers need



  • Degree in Computer Science / IT / Engineering or related field.
  • 6+ years’ experience in software consulting/ development/ advisory services, working in a dynamic team environment.
  • Strong analytical skills & expertise in applying software engineering principles; OO design principles
  • Understanding and attitude to work in Agile Software processes
  • Strong business acumen, customer facing experience, and presentation skills.
  • Excellent communication skills with English (Fluent) and ideally another European Language, both written and spoken
  • Successful track record of implementing/supporting IS Retail with experience in one or more of the following;
    • Retail Master Data
    • SAP Point of Sale Data Management
    • Pricing and Promotions
    • Forecasting and Replenishment
    • Merchandising and Assortment Planning
    • Purchasing - MM
    • Requirements Planning - PP
    • Inventory management and / or Warehouse Management
    • Finance and controlling
    • Strong Retail industry background
    • Good understanding of SAP’s product roadmap for Retail
    • Able to lead workshops with business and IT stakeholders to identify business requirements and define system strategies and design solutions
    • Knowledge of SAP CAR (Customer Activity Repository) will be a plus Complex deployment experience (e.g. global roll-out)
    • Knowledge in SAP AFS and FMS on top will be plus
    • Experience with ABAP Object-Oriented programming and debugging skills, ABAP Enhancements, User Exits, BAdIs
    • IMS/Development/ consulting experience will be an added advantage.
    • Experience with applying Rapid Deployment Solution in functional areas



Centre of Expertise (CoE) Ireland focuses on value management for our customers, helping them increase the value of their SAP solutions and master their digital transformation journey, powered by SAP S/4HANA and SAP Hybrid solutions.




Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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