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SAP CoE Support Engineer - SAC Planning

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Date: Feb 20, 2021

City: Dublin, D, IE

Company: SAP



Requisition ID: 272089
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Within this role you will:

  • Have expertise with BPC, SAC Planning, BW-IP
  • Planning Background
  • Understand the SAP Analytics roadmap, options and capabilities.
  • Understand the SAP Value Assurance packages for SAP S/4HANA.
  • Responsible for the enhancing the technical competencies for the team.
  • Support the MCC operations in Dublin with committed resources.
  • Coordination and planning in operational projects; (front-office team lead and (remote) back-office)
  • Adapt standard service products to customers’ individual needs
  • Key participant in de-escalation projects / activities.
  • Maintain technical and functional expertise to compliment customer requirements.
  • Develops and executes service and de-escalation plans for critical customers
  • Leads de-escalation activities onsite at critical customers.
  • Deliver services as Team Lead.
  • Identifies top issues of engagements at critical customers.



  • Should have good trouble shooting expertise and would be able to do performance optimisation/best practise recommendation related to the SAP Planning solutions.
  • Should be able to do effort estimation, review the customer design documents, Business Blueprints and provide constructive suggestions in the SAP Planning topics
  • Should be able to develop proofs-of-concepts and prototypes to showcase SAP Planning tools capabilities and there by solving customer business problems/challenges.
  • Should have good understanding on SAP’s Cloud tools in Planning area.
  • Should have good customer handling skills – Oral and written communication, organization and planning, client facing and interpersonal


About the team / Brand / Line of Business:

The Center of Expertise (CoE) is the trusted advisor for value realization, protection of investment and acceleration of innovation. In the CoE we continue to prove the value of SAP Enterprise Support, SAP MaxAttention and Safeguarding.


Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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