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Service Delivery Engineer - RunSAP

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Date: Feb 11, 2021

City: Dublin, D, IE

Company: SAP



Requisition ID: 272162
Work Area: Customer Service and Support
Expected Travel: 0 - 40%
Career Status: Professional
Employment Type: Regular Full Time



SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Our Team enable and influence SAPs most valuable customers to optimise the management of their Solution from inception to ongoing operations and maintenance reducing “Total cost of Ownership” utilising SAP Lifecycle Management capabilities as the key enabler.


• Propose holistic solutions to resolve customer SAP operational pain points
• Lead onsite and remote teams in the delivery of engineering services for global customers
• Understand the latest concepts of the Operations Control Center (OCC)
• Define the customer target operational model
• Integrate new business solutions or technical components into operation
• Understand the latest developments and capabilities SAP Solution Manager and partner   products
• Adopt the methodologies CoE Engineering Services and execute the objectives
• Embrace the functionality and technical capabilities of SAP product releases
• Demonstrate flexibility and adaptability for customer travel
• Develop core competencies in RSLF, specifically in the area of OCC, Business Process Operations and Application Operations
• Provide clear recommendations and guidance to promote customer value realization
• Provide feedback to Development to improve and innovate our solutions



• Previous IT Experience & willingness to learn new technologies
• SAP product knowledge, especially in the area of ERP solutions
• Knowledge of 3rd party Central Alerting tools and Incident Management tools
• Any ITIL or support experience and experience in managing customers

• Understanding in Robotic Process Automation & Conversational AI


• Bachelor's degree in Computer Science, Information Systems, Physics, Maths, Engineering.
• Technical Inquisitive nature with strong analytical and problem solving skills.
• Technical competency and understanding of running IT and business operations.
• Ability to lead by example with technical competency to provide coaching and mentoring.
• Communication skills



Center of Expertise (CoE) Ireland focuses on value management for our customers, helping them increase the value of their SAP solutions and master their digital transformation journey, powered by SAP S/4HANA and SAP Cloud solutions.



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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