(Senior) Client Delivery Manager (f/m/d) EMEA NORTH for Enterprise Cloud Services

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you’ll do 
Summary: 
For one of our customer delivery engagement teams in the EMEA North region, we are looking for a Client Delivery Manager who will manage SAP Enterprise Cloud Services customers. Each Customer account has both roles assigned which are responsible for all tasks and activities around the service delivery. This is an enabling function to help customers accelerate their cloud transformation journey delivering Business Value and Outcomes in the form and pace that customer wants out of their SAP landscape. You as Client Delivery Manager contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team.
The Client Delivery Manager is a key member of the SAP ECS ensuring Coordination and Customer Satisfaction throughout the Customer Lifecycle in Enterprise Cloud Services.

Role:
The Client Delivery Manager is the key role in the ECS unit who manages the client and owns, develops and supports growth of the client relationship within SAP RISE service offerings. This role is the voice of the customer within SAP. The Client Delivery Manager also acts as an escalation instance for all issues with regards to ECS engagements. She/he drives the relationship management incl. customer communication and ensures the coordination of the Enterprise Cloud Services service. In this role it is important to drive the digital transformation to success. 
Ensure the smooth delivery, which includes from the entire lifecycle of the customer within our Cloud offering. From onboarding via operations up to renewal management are the key responsibilities of the Client Delivery Manager. 
 

What you bring
•    Resourcefulness, flexibility, reliability, high energy and self-confidence
•    Strong track record in managing client / customer engagements either in Sales / Pre-Sales or
•    Consulting settings
•    Good infrastructure know-how and a good technical understanding would be advantageous
•    and highly appreciated
•    Well-developed analytical and structuring skills and ability to solve problems
•    Customer Orientation with Relationship and Expectation Management
•    Strong communication and presentation skills
•    Fluent English language skills are a must

#SAPECSCareers

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 405003  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

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