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Service and Support Partner Job

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Date: Aug 3, 2019

City: Espoo, ES, FI

Company: SAP



Requisition ID: 219568
Work Area: Corporate Operations
Expected Travel: 0 - 10%
Career Status: Management
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Unique opportunity in one of the world’s leading companies. 

If you demand the best from your professional career and if you are inspired by excellence, the position as Service and Support Partner (SSP) is a unique opportunity. At SAP, you will have the power to make a real impact. You are offered a central position in a global company that is leading within the industry. You will be working with global and high-profile customers together with highly skilled colleagues in a first mover-environment defined by change and the newest technologies.


SAP invests in the development of its employees and aspires to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP embraces ambitious individuals who show dedication and initiative.




As a crucial part of SAP's total solution delivery strategy, SAP Digital Business Services (DBS) focuses on the overall success of customers' SAP solutions. One essential element in SAP's continued success is the services portfolio offered by SAP DBS and its certified partners, whereby consulting, implementation, and optimization services are delivered throughout the entire solution life cycle.


We are currently looking for an enthusiastic and experienced Service & Support Partner to join our team. Reporting to Head of Digital Business Services, you will act as trusted leader for your named customers and focus on securing success of SAP services by orchestrating the whole SAP’s Service Engagement model.


To accomplish this, You:

  • Have a clear focus on SAP innovation and differentiation creating an engagement model that allows the customer to quickly realize value..
  • Coordinate all SAP Delivery resources in support of an identified roadmap which is aligned with the customer and drives maximum value
  • Are accountable for the entire customer Service Engagement, account P&L, revenue targets & consumption from all Services sold to the customer.
  • Will align and partner with sales in identifying opportunities for expanding SAP’s footprint (license, subscription and Services) and collaborating to preserve maintenance revenue streams.


You possess strong leadership, communication, negotiation and conflict resolution skills combined with very strong customer orientation. The successful person in this role works with high level of drive, sound judgment and integrity, and has adaptability and flexibility to manage deadline pressure, ambiguity and change.



  • 5-7 years of consulting / program management experience in large scale, international, high risk, and/or strategic projects
  • 3-5 years of supervisory or coaching experience in teambuilding and leading teams
  • International implementation experience
  • Strong leadership and people management skills
  • Management of remote resources (global delivery or distributed organization)
  • Demonstrated experience leading cross functional teams within a formalized methodology
  • Demonstrated experience in managing issues, scope and quality while bring projects to successful completion within the cost and time requirements.
  • Experience from on premise, cloud and/or hybrid projects
  • Strong communication (both written and verbal), decision making, and meeting facilitation skills; ability to utilize a combination of formal authority and persuasion skill sets.
  • Local language and English: Fluent
  • Required undergraduate university degree, preferably in commerce, engineering, information technologies or equivalent training and job experience




P&L of LoB in medium to large organization is desirable

Leading in matrix organization and without formal authority a plus






Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or, APJ:, EMEA:

Successful candidates might be required to undergo a background verification with an external vendor.

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