Customer Service and Support

Customer Success Delivery Operations

Requisition ID:278745
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Graduate
Employment Type: Regular Full Time
Career Level: T1

Hiring Manager: Nestor Rodriguez 

Recruiter Name: Darren Reilly

 

COMPANY DESCRIPTION

 

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Purpose & Objective

 

The customer Success Delivery Operations will be:

  • Assisting with staffing and scoping delivery for the SAP Functional Specialists Team 
  • Helping with planning and reporting around growth and delivery needs
  • Driving content curation, creation and collateral for CSM enablement around processes and delivery
  • Plan and execute campaigns to improve appearance and access of Preferred Success exclusive content

 

Expectations & Tasks

 

  • Answering queries related to delivery processes and details. 
  • Helping with management of Delivery process and ensure quality and timely responses. 
  • Prepare reporting and collateral related to delivery quality and outcomes.
  • Working with Qualtrics survey data to help with planning and continuous improvement process.
  • Assisting with the creation of multimedia material from video creation and editing through to template creation for customer presentations and reports.

 

Skills / Competencies

 

  • Reporting and Data Analysis
  • Presentation and White paper creation
  • Excellent communication and customer service
  • Strong Social media presence
  • Multimedia software such as Camtasia or any other video editing software.
  • Understanding of Business Fundamentals
  • Interest in customer-focused experience
  • Strong attention to detail
  • Language Requirements:
    • English: Fluent
    • Fluency in additional languages a distinct advantage

 

 

Experience

1-3 years in customer experience or a customer facing role.

 

Qualifications

 

Bachelor or higher university Degree in Computer Science, Physics, Mathematics or Engineering preferred 

 

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations

Requisition ID:  278745
Posted Date:  Jun 6, 2022
Work Area:  Customer Service and Support
Career Status:  Graduate
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Galway, IE, H91W3P8

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