SAP Customer Engagement Advisory iXp Intern

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Position title: SAP Customer Engagement Advisory iXp Intern

Location: Galway, Ireland

Expected start date: February, 2025

The CEA Advisor - Specialist actively contributes to the Customer Value Journey (CVJ), delivers scalable and simplified services to customers and customer-facing roles by proactively monitoring customer health, performing lifecycle management, and supporting and driving global strategic initiatives. You will build the bridge between front roles and/or the customer to the center functions and other units within SAP, closing gaps in knowledge, acting as experts, partners, and coaches. CEA Advisors contribute to the delivery of the internal and external service portfolio.

Key Responsibilities:

• Support customer facing role colleagues and their customers through their outcome success plans by providing expert advice and guidance.
• Be skilled in and deliver CEA services.
• Create and drive appropriate customer-specific engagement plans based on business needs and supported by the CEA offerings.
• Provide exceptional service by swiftly understanding customer situations/issues/risks based on business impact.
• Work in partnership with internal teams to identify and drive customer initiatives, by developing strong working relationships/networks with cross-functional teams within SAP.
• Provide timely updates and knowledgeable answers in a positive and fair manner.
• Deliver with a customer first/ONE SAP mindset.
• Use/transform popular customer use cases into repeatable 1: many essential service plans.
• Engage in and support the creation of 1: many essential service plans.
• Pro-active reviews of SAP’s top segment customers to identify opportunities for “health improvements” and generation of advisory plans based on the CEA services portfolio.
• Help to improve and automate processes where applicable.

What you bring:
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• University degree (Bachelor’s or higher) in Computer Science, Business Administration, Economics, or a related field.
• Professional and/or academic experience in leadership roles or as a key contributor to projects and initiatives.
• Proven ability to deliver customer-centric solutions, both for internal and external clients.
• Collaborative approach, working closely with internal teams to identify and drive customer success initiatives, fostering strong relationships within SAP’s cross-functional teams.
• Familiarity with SAP technologies, applications (on-premise and cloud), and support tools.
• Experience working with diverse cultural backgrounds and international teams.
• Proven ability to manage multiple tasks and projects with shifting priorities.
• Fluency in English (written and spoken)

Meet your team:
As part of the Customer Services & Delivery (CS&D) organization, the Customer Engagement Advisory (CEA) unit delivers advisory to customers directly or through their related front roles to drive foundational technical adoption of our solutions. Our ultimate objective is to continuously improve customer satisfaction, foster their success in the cloud, and help them become intelligent enterprises. We connect and build the bridge bringing our customers and their front roles together with other relevant units within SAP, advising them to close gaps in knowledge, acting as experts, partners, and coaches.

Guided by a data-driven approach, our mission is to ensure customer success through a blend of initiatives targeted to Premium Engagements customers. We gather feedback and best practices from those customer interactions to inform service development, which drives the creation of scalable services for the broader market.
In CEA, we are responsible for continuously evolving the foundational services of the SAP Services and Support Portfolio. Our goal is to consistently adapt to the latest updates and provide the highest-quality advisory within an ever-evolving business environment.

Together we Connect. Engage. Advise

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 413061  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.