Senior Support Engineer

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do

This is a unique opportunity to contribute to the overall success of the SAP group. The Global Adoption Insights & License Compliance (GLAC) department ensures that our customers fully comply with their license agreement as determined by SAP.  Working with SAP customers (some of the largest brands in the world) as well as SAP colleagues in our sales and contract departments, you will experience a global working environment within a culturally diverse team.

Your role is to:

• Effectively communicate with our customers and partners in relation to customer usage and consumption details. This includes consulting and advising customer on technical and contractual questions.

• Handle customer incidents within agreed timelines.

• Follow up with relevant parties to ensure timely completion of license audit, metering, and consumption queries from customers.

• Collect and analyze customer’s usage and measurement data. Evaluate customer consumption and compare the results to the licensed software contracts.  Create usage reports to assess compliance.

• Align with responsible sales executives, license compliance managers and other local contacts regarding the usage findings so that required action can be taken.

• Efficiently support your team members and manage your assigned workload.

• Engage with internal and external stakeholders to support with SAP Private Cloud Metering Services

What you bring

Education and Qualification / Skills and Competencies

• Proficient verbal and written communication skills in German and English

• Fluent verbal and written communication skills in another European language

• Bachelor’s Degree in Business or similar

• Strong communicator who likes to work in a multinational team environment

• Excellent organizational and follow-up skills

• Excellent analytical thinking skills and strong attention to the detail

• Strong customer focus and commitment to excellent customer service

• Advanced Microsoft Office (Word, Excel, Power Point) and Presentation skills

Work Experience

• Minimum one-year work experience in business environment preferably within the IT industry

• License usage and compliance knowledge is desirable, but not essential

Meet your team

As a contributing member of our energetic team, you will have the opportunity to work in a dynamic, multicultural environment supporting SAP’s vision to help the world run better. You will benefit from a stimulating ambience where employees acquire knowledge and skills through dedicated mentors, trainers, and e-learning courses. Some of the perks you will enjoy also include complimentary lunch, coffee, tea, and use of the Sports and Social events and clubs.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 412062  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.