Consulting and Professional Services

Support Engineer - ERP4SME Development Support

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PURPOSE AND OBJECTIVES


SAP Business ByDesign is SAP’s comprehensive cloud ERP solution for fast-growing, mid-market businesses. It delivers pre-built processes for everything from finance and sales to product management and purchasing on a single, unified solution. 


The ERP4SME Development Support team provide L2/L3 Support on the following application areas of ByDesign currently: Financials (FIN) / Customer Relationship Management (CRM) / Human Capital Management (HCM) / Supply Chain Management (SCM) and Supplier Relationship Management (SRM).


Core responsibilities include providing thorough Root Cause Analysis and data corrections for complex customer issues at L2/L3 level for Business ByDesign.


The team are currently recruiting for an open position in SCM. Close collaboration with internal & external stakeholders as well as the Core Development Teams is a critical requirement to execute this responsibility.

 

EXPECTATIONS AND TASKS

  • The candidate must ramp up quickly on technical aspects and understand functional domain of Supply Chain Management or Customer Relationship Management
  • Handle L2/L3 customer incidents independently on time and with quality
  • Intensive debugging of issues and co-ordination across many teams
  • Communication with customers and partners to identify, understand and solve product-specific problems
  • Develop strong working relationships with cross-functional teams within the ERP4SME Development core team
  • Follow SAP product standards applicable for application development following agile methodologies

 

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

 

  • Bachelor’s Degree in Computer Science, IT, or similar required
  • Understanding of Object Orientated Programming Principles
  • Strong analytical and problem-solving skills
  • Strong ability to capture a complete and accurate problem/symptom description of reported issues
  • Knowledge of relational databases is an advantage 
  • Excellent communication skills
  • Self-motivated, self-driven, curious, open minded, resourceful and flexible with the ability to learn quickly

 

WORK EXPERIENCE

 

  • 3-4 years’ experience as a Support Engineer
  • Experience of problem solving and debugging code is an advantage

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 336733  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

Requisition ID:  336733
Posted Date:  Jun 1, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%
Location: 

Galway, IE, H91W3P8

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