AI Experience Researcher (m/f/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

Summary & Role Information

Generative AI holds immense potential to change and improve the way and efficiency our customers do their business. Strong research collaborations with academic and commercial partners are instrumental in achieving that goal. 

We are looking for a highly motivated and passionate AI Experience Researcher to join the Incubation Innovation team. We are focused on shaping and delivering the future of generative AI capabilities for SAP RISE customers. As part of our team, your innovative thinking, collaborative attitude, and eagerness to take on challenges will contribute directly to the experience and adoption of our services. 

Join our international, multi-disciplinary team, where you'll work closely with internal stakeholder, customers and both commercial and academic partners. You'll be immersed in an environment that fosters innovation and a visionary mindset with plentiful opportunities for personal growth and continuous learning.

What you will do:  

• Lead and guide AI-driven research projects using various approaches,methodologies, and methods with focus on diverse areas. 
• You should be proficient in industry-standard design tools such as Adobe Creative Suite, Figma, Sketch, Mural, etc. and use them to  
• Support customers, partners, and colleagues by making research tangible and usable for business applications. 
• Carry out large, complex projects and activities with aim to deliver high quality results and/or technical solutions.  
• Apply and combine advanced research methods and: workshop facilitation, prioritization exercises, scenario planning, diary studies, surveys, interviews, etc. but also creating designs drafts out of this results  
• Build and maintain partnerships with internal and external customers and partners, contributing actively to build common ground for cooperation. 
• Build and maintain partnerships with external research institutions, such as universities, research institutes, think tanks, etc. 
• In an ideal scenario you have a portfolio that displays a spectrum of creative design solutions and have an excellent understanding of fundamental design principles and information architecture. 
• You have work experience in interaction (and visual) design, product definition and design in general. 

What you’ll bring: 

• University degree in social sciences, user research, or related fields, such as UX Design, Human-Computer Interaction, Psychology, Sociology, or Foresight Studies.   
• Mid-level/experienced - 6-8 years of relevant experience preferred. 
• Experience in leading and executing research projects with high business impact. 
• Expertise applying diverse research approaches, methodologies, and methods to conduct research studies with high quality, using different tools. 
• Experience translating findings into actionable recommendations for team members and other teams.  
• Strong communication skills to disseminate research findings, strategies and initiatives to diverse audiences through written and oral presentations. 
• Strong collaboration and teamwork skills, with the ability to work effectively across diverse teams and stakeholders. 
• Growth mindset and opens to learn new approaches, methods, and relevant tools. 
• Innovation mindset to develop research projects with focus on future trends and opportunities for business applications. 
• Passion and curiosity for new technologies. 
• Fluent in English (oral and written). 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 403359  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

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