Senior User Researcher SAP Supply Chain Management (f/m/d

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you’ll do:

You will be joining the User Experience Design team for the SAP Supply Chain Management, a key pillar in the SAP Cloud portfolio. Our team is responsible for designing solutions that shape the future of businesses in one of the largest market segments our company supports.
 
Your expertise and the insights you generate will directly influence design decisions and the development of intelligent, user-centric enterprise software. As a Senior User Researcher, you will:
 

• Lead End-to-End Research Initiatives: Drive and execute user research from discovery to usability testing and usage analytics, working closely with design, product management, and development teams.
• Collaborate with end users, customers, and customer-facing teams to deeply understand user requirements and pain points, enabling a user-centric approach in product design.
• Coordinate co-innovation workshops with customers, designers, and product managers to identify and prioritize user needs for successful productization.
• Work closely with product management to communicate and coordinate with customers for arranging virtual or onsite user sessions. Ensure all legal requirements, such as Non-Disclosure Agreements (NDAs), are signed and in place. 

Assist product management in moderating customer discussions to uncover insights that inform product strategy and development.
 
What you bring:

• Around 8 years of professional experience in user research, ideally within the enterprise software domain. Experience in the area of Supply Chain, Machine Learning, and Artificial Intelligence is beneficial.
• Degree in Psychology, Cognitive Science, Human-Computer Interaction, or a comparable field.
• Mandatory: Excellent verbal and written communication skills in English and German, with the ability to clearly convey research insights to diverse stakeholders.Track Record in conducting impactful user research projects for business applications, showcasing a strong empathy for end users.
• Proficiency in a range of qualitative and quantitative research methods and experience with tools like UserZoom, Respondent, and UserInterviews.
• Strong stakeholder management and collaboration skills to successfully drive global-scale projects.
• Curiosity to understand complex enterprise processes is of high importance in our domain. 

 
Meet your team:

We are highly motivated mixed team of User Researchers and User Experience Designers of all experience levels. Tolerance, trust, open minded collaboration, mutual support, and fun are key to our team spirit. In the beginning only based in Germany, our team has grown to span across various locations in different countries.

#CloudERPHiring2025

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 410368  | Work Area: Software-User Experience  | Expected Travel: 0 - 20%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid
 

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