ServiceNow Developer (f/m/d)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do

We are seeking a talented and motivated ServiceNow Developer to join our team. The successful candidate will be responsible for developing, configuring, and maintaining the ServiceNow platform to meet the needs of our business. This role requires strong technical skills, a thorough understanding of ServiceNow, and the ability to work effectively within a team.

Specifically, you will: 

• Design, develop, and implement custom applications and enhancements on the ServiceNow platform to support GCID ITSM/ITOM processes in incident, problem, change, service request, event or CMDB areas.
• Collaborate with subject matter experts to capture requirements for all stories. 
• Work closely with business analysts, process owners, and stakeholders to gather and refine requirements.
• Customize ServiceNow workflows and processes to improve efficiency and user experience.
• Implement ServiceNow best practices for configuration and customization.
• Conduct thorough testing and validation of developed solutions to ensure quality and performance.
• Troubleshoot and resolve technical issues and defects in a timely manner.
• Create and maintain comprehensive technical documentation for developed solutions.
• Provide training and support to end-users and administrators.
• Stay current with the latest ServiceNow features, technologies, and industry trends.
• Identify opportunities for process improvement and automation within the platform.
• Implement enhancements and optimizations to improve the overall performance of ServiceNow solutions.

What you bring

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience in IT Service Management (ITSM), IT Operations Management (ITOM), or related areas
• Experience with object-oriented programming, common data structures and algorithms. Proficiency in object-oriented programming skills e.g. JavaScript, Glide API, Flow Designer, and other ServiceNow development tools
• General software engineering knowledge (version control, API design, database design, testing, code quality etc.)
• Knowledge in user interface development of web-based applications and database development (SQL, XML, etc.) also will be regarded as a plus
• Strong understanding of ServiceNow modules such as ITSM, ITOM and others. – certification is a plus 
• Experience with REST/SOAP APIs, web services, and integration technologies
• Preferable experience in an agile work methodology (SAFe) and process management
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work independently and as part of a team
• Ability to work in an international setup and with remote development teams and stakeholders
• Ability to work in a fast-paced environment and manage multiple priorities
• Competent in English (spoken and written) 

Meet your team

Global Cloud Infrastructure & Delivery (GCID) develops and delivers services for cloud infrastructure and cloud operations to SAP Lines of Business (LoB) and through them, our external customers. We support LoBs and their customers' cloud adoption journey through four hyperscaler public clouds and SAP's Infrastructure-as-a-Service.
Service Management (SM) is a team within GCID organization. The team focuses on monitoring, supporting, and improving cloud service levels for LoBs. The team is also responsible for ensuring ITIL standards are followed, and improvements are ongoing. 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 409953  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Part Time or Regular Full Time   | #LI-Hybrid
 

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