Working Student (f/m/d) - Technical Operations Management

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do

For Technical Operations Management (TOM) unit in Customer Experience Line of Business, we are searching for a working student who can focus on but not limited to customer service and can dedicate the time to work up to 20 hrs/week.

Tasks as working student in TOM team include:

• Support in case handling for CX Customers
• Support in analyzing customers landscape in line with compliance standards including presentation to the customers
• Analyze processes to identify opportunities for improvement
• Help to streamline internal administration and communication via optimization and automation processes
• Develop and demonstrate written and verbal communication skills maintaining internal documentation
• Support in organize and host meetings including preparation of meeting material, planning team building events or workshops
• Work with TOM colleagues and gain insights into the operations
• Work with colleagues from other departments from all over the world in terms of communication and knowledge creation
• Occasional work during weekends to support surge events for Customers

What you bring

You are a student (f/m/d) at a university, or a university of applied sciences looking to gain hands-on experience and apply your academic knowledge in a practical setting. 

Would you like to work in an international team with the opportunity to be innovative and work on complex business solutions? We’re looking for someone who is proactive, well-organized, solutions-oriented, and energized by lifelong learning. 

• Preferred fields of study: Project Management / Business Administration / Business Informatics / Telecommunications / Information Technology
• Computer skills: Office 365 (especially Teams, Sharepoint, Power Point, Excel, Word)
• Language skills: fluent in English
• Communication management or project management experience, with knowledge about the latest IT trends in general
• Soft skills: Team player, open-minded, detail-oriented, communicative, self-driven, reliable
• Nice-to-have: knowledge about cloud infrastructure
• Be able to come to the office location (Garching) at least twice a week

Meet your team

Technical Operation Management team has a customer facing role, assisting cloud customers with their journey from project set up to lasting operations support in cloud infrastructure. We are seeking a passionate individual with customer centricity mindset to join us in the journey of delivering customer success. We are looking always for innovating ways to deliver our support process at the highest standard and act as a customer voice to improve internal processes. Ideal candidate owns customer success and is able to build and sustain relationships with internal stakeholders, customers and partners always striving towards unprecedented solutions. Join our team of highly motivated and talented people with wide background of knowledge and experience.

Join us to empower all SAP employees with the IT knowledge they need for their daily work.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is an SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 422744  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid