Cloud Service Transformation Strategist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Purpose & Objectives – Mission & Vision of LoB

The mission of CPIT Adopt to Consume, as part of the CEO Board area, is to enhance customer and employee satisfaction and deliver exceptional experiences across all Lines of Service. This mission spans the entire lifecycle, from Service Portfolio and Sales to Delivery, guided by a structured methodology.  The key objectives of the Service Delivery Transformation team include unifying, standardizing, and automating processes powered by AI — ensuring consistent data flow and accuracy. Additionally, the team focuses on driving innovation and adoption, improving system integration, and fostering the exchange of best practices while learning from top performers. These objectives are pursued in close collaboration with SAP’s Customer Success & Delivery board area.

Expectations & Tasks – Deliverables - Work experience

• Drive the to-be process for Cloud Pre-packaged Services
• Align with business stakeholders across regions and GTM models, including Engagement Delivery (e.g. Preferred Success) and Service Delivery (e.g. Cloud Embedded Services, Professional Services)
• Translate the cloud transformation needs into functional concepts which can be realized by the engineering teams
• Oversee enablement, adoption and end user satisfaction across the various personas within the target groups
• Identify business challenges and opportunities within Engagement & Service Delivery that can be addressed using AI capabilities
• Work with established network of business stakeholder representatives to generate and prioritize a range of ideas, including quick wins, which can be further refined with the engineering teams and integrated in our product roadmaps
• Drive innovation by leveraging the power of AI to transform customer success, automate manual tasks, boost operational efficiency and achieve sustainable process excellence

Education & Qualifications / Skills & Competencies

• Holds a master’s degree in related field (Business Administration, Economics, Science, Information Technology) or equivalent experience with a proven record of exceptional performance
• Business acumen and process-orientation
• Problem-solving and analytical skills
• Communication skills
• Ambition to drive for and focus on results and execution
• Ability to integrate and work within regional and global Services teams and other global teams
• Knowledge of SAP’s Service Delivery landscape is a plus

Work Experience

We are looking for a candidate with both several years of professional experience and a good understanding of Service Delivery Process automation.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 406579  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.