Expert Product Manager - CX Loyalty Gliwice

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Our Team

Join our team and positively impact how businesses are run across the globe. SAP CX is a leader in enterprise cloud applications for cloud CRM and DXP solutions, with thousands of organizations using our SaaS solutions to understand their customers best and engage with relevance and personalization. If you think you have what it takes to be part of a fun, fast-paced, diverse, and talented group of team members who are the driving force behind our company’s product portfolio, then we want to hear from you! 

The Role 

Great SaaS products need excellent product management. This means overseeing the development of new products from concept to commercial release. Meeting customers and partners, analyzing the market and competitors, investigating new technology, and working closely with development teams to specify new features are some ways our product managers keep busy. If you’re a natural planner, a good organizer, and insightful enough to foresee future needs and create innovative products that fit our overall strategy and vision, then keep reading… 

We are looking for a Senior Product Manager to join our Gliwice office. In this role, you will lead the product vision in various areas for a new Loyalty product that we are building, working closely with the CX Loyalty VP of Product, other members of the product team, UX, and Engineering to develop a multi-year product strategy and roadmap. 

Responsibilities 

• Own your product area end to end and be responsible for meeting its business KPIs 

• Deliver the vision from concept to adoption, including requirements with prioritized features, corresponding justification, and success metrics. 

• Collaborate with engineering teams to scope, prioritize, and drive feature specifications. 

• Become an expert in all product aspects (flows, use cases, features, market) 

• Perform customer and market research industry analysis to assess market need, size of opportunity, and competitive landscape. 

• Collaborate with sales and product marketing on positioning, messaging, and go-to-market strategies. 

• Serve as the internal and external product evangelist, building relationships with prospects, customers, industry experts, and other SAP colleagues. 

• Put yourself in the customer’s shoes - through research and direct customer contact to represent the needs of our customers in our product development process. 

Requirements 

• 5+ years experience as a leading product manager building B2B SaaS products 

• Ability to work with a team of capable individuals and help them grow 

• Demonstrated track record launching multiple successful products and features in several B2B companies 

• Natural leader - experienced in driving collaboration across multiple disciplines - product, UX, engineering, marketing, operations, support, and sales 

• Superpower in breaking down problems into pieces and focusing on the most critical parts 

• Innovative, with strong analytical and problem-solving skills 

• Ability to think and react in a high-energy, fast-paced environment and experience in a growth-oriented environment 

• Understand business KPIs and build a strategy to target it 

• Superb English speaking and writing skills 

• BA/BS Computer Science or related technical degree. MBA – Advantage 

• CRM/Loyalty processes familiarity preferred 

#CXLoyalty

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 409077  | Work Area: Solution and Product Management  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.