Consulting and Professional Services

Expert Business Process Consultant :LBN (Logistic Business Process Network)

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



The Centre of Expertise (CoE) within SAP IDG provides the expertise in application and technology areas to deliver high-end engineering services to our Premium Engagement (MaxAttention, Active Attention and Value Assurance) customers. 
The goal and mission of the CoE is to ensure optimal performance, availability, and smooth operation of SAP software. Our core competence is to optimize technical and business processes by delivering engineering services to our installed customer base. CoE plays the role of trusted advisor for value realization, protection of investment and acceleration of innovation to our customers. We follow a global team model designed to ensure efficient, cross-regional consistency in employee development, quality of delivery, customer expectation and overall satisfaction. 


Service Delivery Role:

  • Is responsible for the definition of the overall technical or application or operations solution design
  • Leads the design in a complex/non-standard Premium Engagement
  • Defines an SAP-related IT strategy for customers ( part of a platform and roadmap service)
  • Drives the architecture discussion with customer across all workstreams of the project and aligns the technical or application aspects with other projects in the program
  • Has deep technical or application architecture skills and understanding in at least one area. A third architect flavor (beside technology and application) is the operations architect (responsible for the transition to operations workstream)
  • Has general basic knowledge and good understanding on general and SAP specific technology/applications/operations/ architecture/ infrastructure and soft skills to lead a topic end-to-end
  • Performs and leads overall analysis of situation at key accounts
  • Identify top issues in key account engagements
  • Leads analysis of system landscape & technical issues, core business processes for all applications, system & application operation
  • Delivery of functional or technical tasks in Premium engagements
  • Brings technical or application expert knowledge into the engagement and as capability, lead solution definition from technical or functional side
  • Co-operates with the Focus Technical Quality Manager (FTQM) to answer difficult functional or technical questions and executes concrete tasks
  • Takes the full responsibility for the quality of the delivered tasks and is accountable for the success
  • Delivery Onsite & Remote Services for Premium Engagements and Mission Critical Support (escalations & task forces, MCS Backoffice) including Optimization, Assessment, Technical Integration/ Validation, Empowering trainings and workshops and Engineering Services
  • Delivers onsite services as Technical/functional expert for broad area of topics
  • Own development or global/regional delivery for Global CoE initiatives (eg. best practice for solutions/operations)
  • Actively provides customer feedback to development based on delivery 
  • Handles critical customers & supports key account customers
  • Leads delivery teams and takes customer project responsibilities
  • Manages internal service development projects
  • Delivers high-end services without tool support
  • Develops comprehensive service offerings and concepts (cross-application and technology) and drives industrialization. Significantly increases market potential or productivity (together with customers and partners or internally) or reduces costs by key / strategic initiatives and projects
  • Develops services showing measurable TCO improvement towards key accounts
  • Ensures services are available globally and adequate delivery resources are developed
  • Leads task forces for projects/products showing significant risks for SAP. Realizes and takes over ownership of key / strategic initiatives and projects
  • Assesses the impact of business changes and product innovations
  • Drives the development of necessary supportability features and support offerings
  • Develop the expertise in their team and take ownership for all customer deliveries
  • Analysis of functional gaps in and developments to close gaps
  • Implements specific best practice operations scenarios
  • Develops trainings, specifications, and documentation 
  • Takes over development tasks in service development
  • Delivers root cause analysis of complex situations
  • Assesses the impact of technological changes and determines appropriate tactics to respond
  • Anticipates Premium Engagement strategy and adapts the delivery and development offerings within the application or technology area
  • Takes ownership for Global CoE programs across different application or technology areas
  • Identifies functional, technology and operational risks and execute necessary mitigation steps
  • Ensures prompt reporting of customer status to SAP senior management for key accounts
  • Deals with changing market demands and priorities or goals
  • Uses Agile methodologies for iterative software development
  • Gathers business requirements and creates user stories in issue tracking tools
  • Communicates regularly with customer's IT and business users either onsite or remotely
  • Manages customer requests and expectations with consideration for service scope
  • Engages frequently with developers and tracks leads to ensure goals are reached
  • Performs quality assurance (QA) activities to test technical and functional solutions    Demonstrates new functionalities to stakeholders upon completion of Sprints
  • Creates and completes test cases each Sprint and guides user acceptance testing
  • Provides training documentation and delivers trainings to business and IT users

Focus Technical Quality Manager:

  • Leads complex projects with several sub-projects and with multiple applications involved or workstreams within Premium Engagements
  • Ensures usage of Premium Engagement method and process compliance
  • Responsible for communication with customer
  • Responsible for communication with onsite and back-office team
  • Leads innovation projects (eg. HANA and Cloud related)
  • Is accountable for the delivery of the technology/application foundation
  • Reviews the project scope and objectives
  • Creates the detailed task lists
  • Creates the high-level and detailed project service plan
  • Sets up regular status reporting for different workstreams
  • Consolidates and reports the status (results, schedule, costs, issues and risks)
  • Sets up and executes regular Q-Gates
  • Responsible for quality and result
  • Drive collaboration with back-office functions



  • Relevant experience: 12+ years 
  • The candidate should have experience in the areas of SAP Network Solution specifically Logistic Business Network (LBM). 
  • Experience in Asset Intelligent Network & Ariba Network experience would be an added advantage. 
  • Experience in Global Track & Trace (GTT) in Pharma & Chemical industry is preferred. 
  • ABAP programming skills including ABAP Performance analysis. Integration with other SAP Products like S4H & TM will be must.

Full time degree in BE/B.Tech, ME/M.Tech or related engineering fields 


Location : Bangalore/ Gurgaon/ Pune/Mumbai 



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:321410 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: 

Requisition ID:  321410
Posted Date:  Jun 19, 2022
Work Area:  Consulting and Professional Services
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Gurgaon, IN, 122002

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