Software-Design and Development

User Assistance Developer - Gurgaon

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!



In the SAP Product Engineering Board area, and as part of the Customer Solution Support & Innovation (CSI), Customer Innovation & Maintenance (CIM) combines value-driven innovation and best-in-class maintenance. Focused on co-innovating with customers, we aim to improve SAP products and integrate innovation into standard/industry solutions, while focusing on long term impact for maintaining customer success. The globally diverse CIM team is responsible for designing, building, running, and maintaining solutions covering the full innovation lifecycle with strong future focus on cloud and hybrid solutions. The strategic transition towards product-oriented projects is key. Within CIM the Engineering Cross Functions (ECF) Team centrally combines relevant attributes of product engineering and project deliveries in one central unit. The team brings together under one umbrella strategic factors, such as Architecture & Technology Office, Security &

Compliance, User Experience, Quality Management, User Assistance and Agile Methods. Join us in helping clients to reimagine their business and create new possibilities that allow them to dream bigger, work smarter and change their worlds.





We are looking for a User Assistance Developer who will form a link between the software development team and the SAP customer. You will be in constant communication with the software development team with the aim of delivering product information in a clearly structured and easily digestible form. As one of the first people to use the software, you will have the chance to have a say in program development. Your job will be to ensure that exactly the right information is available in the right place, at the right time. The customer will benefit from concise and accurate online documentation that clearly describes the functions provided by the SAP solutions.




As a User Assistance Developer, you will:

  • Create UA deliverables that enable users to deploy, administer, and use SAP software

  • Plan and coordinate the UA deliverables and milestones for a product area or a larger project, as applicable

  • Collaborate with internal stakeholders, such as subject-matter experts, development, and product management

  • Apply all relevant SAP standards and guidelines and mentor other UA developers




  • A good to excellent university degree with a flair for writing; alternatively, a language-based university degree

  • 4–8 years of experience as technical writer

  • Excellent written and spoken English

  • Strong communicator, who demonstrates intercultural sensitivity, is results driven, and emphasizes teamwork, collaboration, and knowledge sharing

  • Working in a team following agile methodologies, such as Scrum

  • The ability to express complex technical information in a clear and precise manner

  • The ability to work to tight deadlines, deliver on time, and ensure high quality

  • A willingness to acquire extensive product knowledge and learn new skills at short notice

  • Experience of MS Office applications, especially MS Word and MS PowerPoint

  • Familiarity with XML or DITA concepts and tools  



We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.


Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.


SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or, APJ:, EMEA:


EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

 Requisition ID:332973 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time  | Additional Locations: [[#LI-Hybrid]]

Requisition ID:  332973
Posted Date:  Jun 5, 2022
Work Area:  Software-Design and Development
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Gurgaon, IN, 122002

Job alert

Job Segment: ERP, Cloud, Developer, SAP, Technical Writer, Technology