HCM Solution Advisor Expert (f/m/d) Germany for High Touch Engagements (f/m/d)
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
What you'll do:
As a Solution Advisor Expert, you will be the go-to person for any solution or product questions within Customer Success regarding HCM. You will leverage your deep expertise in specific solutions like Employee Central, Payroll and Time Tracking to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.
- Provide deep solution-specific expertise to support new sales and adoption for key customers within the SuccessFactors HCM suite with preferably a focus on Employee Central, Payroll and Time.
- Provide both standard and customized/personalized solution demonstrations that bring our SuccessFactors HCM solutions to life and show customers the value of SAP.
- Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of SAP solutions
- Evaluate account qualification criteria to determine further investment in pursuing opportunities
- Establish yourself as a thought leader within the account team and fine-tune account strategy
- Collaborate with the team in creating overall themes and competitive differentiation
- Conduct vigorous dry runs on strategic deals and customer engagements
- Transition engagement to implementation partner/ Services teams effectively
- Engage with customers to continue selling the vision of SAP solutions and ensure eagerness for renewal
- Leverage digital assets throughout the customer engagement, including demos, presentations, and other content
What you bring:
- Excellent professional experience SAP HCM/SAP SuccessFactors with preferably a focus on Core HR (Employee Central), Payroll and Time, especially with focus on the German market
- Proven SAP HCM product experience or similar HCM Suites
- Experience in complex stakeholder management internally and externally
- Excellent ability to pitch SAP solutions and the value of it in front of C-level
- Focus on creating compelling storylines and themes for customer interactions
- Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions
- Passion and energy in all customer interactions
- Excellent German and English language skills are mandatory
Meet your team:
- Customer Advocate: Collaborate to complement solution expertise and support customers
- Global Digital Content Factory: Leverage digital assets created by the team throughout customer engagement
- Implementation Partner/Customer Services & Delivery: Efficiently transition customer engagement for successful deployment and realization of solution value to support the adoption of SAP solutions
- SAP Account Teams: Share best practices and collaborate on providing solutions and services support across the entire customer journey.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 443448 | Work Area: Presales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | #LI-Hybrid
Hamburg, DE, 20148
Job Segment:
Payroll, ERP, Cloud, SAP, Finance, Technology, Customer Service