Working Student (f/m/d) - SAP Signavio Project and virtual Customer Success Management

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

What you'll do

• assist the Leadership team of the Operations & Virtual Customer Success Team at SAP Signavio in day-to-day business
• support the Global Customer Success Team on long-term strategies to improve customer impact and processes
• manage your own projects to assist the global team
• create, prepare and analyze reports on team metrics in CRM software
• work on Customer Success assets, e. g. workshops, webcasts & guidelines to provide a better success play to our customers
• support essential processes like Sales to Success Handover
• learn a lot about how to scale Customer Success and have fun in a great and diverse team

You can mainly work from Berlin or Munich, with full remote work possible within Germany.

We are looking forward to welcoming a proactive and driven individual that wants to shape the future of scalable success for our customers! Be part of leveling up our ways of working in all areas like Virtual Customer Success, Project and Program Management and in the Customer Community.

What you bring

• Student (f/m/d) at a university or a university of applied sciences, preferably in the first semester of a Master studies
• Preferred fields of study: Business Administration, Innovation and Digital business and Management
• Computer skills: very good knowledge in Microsoft Office products
• Language skills: fluent in German and English
• Soft skills: taking initiative, team player, expert in organizing, creative, staying curious, perseveres, like to work on meaningful innovative projects and are energized by lifelong learning
• Others: first experiences in customer facing areas and roles ideally in post-sales, sophisticated business sense and understanding of underlying drivers/strategy of customers business, Project management skills

Meet your team

Driving adoption and extension of our software with our customers at scale. Our global Team consists of the Virtual Customer Success team, an Operations Team as well as Community and Program Management.

The virtual Customer Success team plays a crucial role in driving adoption and retention for an increasing SAP Signavio customer base. It covers the post-sales journey of every digital-led SAP Signavio customer globally. This includes a pooled CS model, offering 1-to-many sessions as well as the creation of scalable content to support customers at moments that matter by delivering smart self-help assets for value realization.

The Operations team is continuously expanding our data-based approach and is responsible for managing customer data. The Program Management works globally with all teams to ensure transformation and standardization of our ways of working as well as the collaboration with all other departments. The Community team is in charge of our Customer Community Platform.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Requisition ID: 395119  | Work Area: Sales  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Part Time   | Additional Locations: #LI-Hybrid