SAP NS2 Customer Success Client Delivery Intern: Hybrid, Herndon VA

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc. ® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

Must be a U.S. citizen; this position requires access to customer data. SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.

The SAP NS2 Customer Success Services exists to ensure customer success with SAP and NS2 solutions. The Customer Success Client Delivery Intern will be the responsible for supporting the Client Delivery Manager/Directors for one or more NS2 Cloud engagements.

Responsibilities May Include:

• Support Client Delivery: Assist in one or more NS2 Cloud PCE engagements, working alongside Client Delivery Managers/Directors.
• Customer Success: Represent NS2 and support customers during Customer Success engagements to ensure project success.
• Project Management: Help manage project scope, schedule, and delivery from sales handoff through post-cutover hyper-care support, as per the contract.
• Contract Understanding: Understand and manage contract details to ensure in-scope requirements are met.
• Technical and Functional Support: Assist with all applicable technical and functional aspects of engagements.
• Meeting Support: Participate in customer on-boarding kickoff meetings, validate project scope, and assist with other customer-facing discussions, both virtual and in-person.
• System On-boarding: On-board customers into the NS2 ticketing system to streamline support processes.
• Documentation & Management: Document and manage decisions, actions, and issues throughout the project lifecycle.
• Risk Management: Identify, document, and mitigate risks to ensure project success.
• Process Coordination: Facilitate processes such as Build Sheet Management, Change Management, Escalation Management, project status reporting, and internal reviews as required by NS2 Leadership.
• Incident Tracking:  Monitor, track, and report on incidents, service requests, and ticket aging to ensure timely resolution.

Qualifications:

• Education: Currently pursuing or recently completed a college degree in a business or technical field.
• Skills: Strong analytical skills, excellent verbal and written communication, and advanced MS Excel proficiency.
• Attributes: Organized, self-motivated, able to work independently and collaborate across different lines of business.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15-62 (USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 418737 | Work Area:Administration  | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

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