SAP NS2 Director of Multi-Tenant Cloud Platforms

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

NS2 COMPANY DESCRIPTION 

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP.  At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets, and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers. 

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.

All internals must have manager’s approval to transfer.

POSITION SUMMARY:

The Director of Multi-Tenant Cloud Platforms will lead and manage the operational aspects of cloud infrastructure and the platform as a service component that make up the foundation of our multi-tenant cloud services. This role is responsible for ensuring the scalability, availability, and security of cloud-based platforms while driving continuous improvements in system performance, incident management, and cost optimization. The ideal candidate will have deep experience in cloud operations, IaaS/PaaS/SaaS models, and managing complex, distributed systems in a high-availability environment.

KEY RESPONSIBILITIES:

• Cloud Infrastructure Management:
  • Oversee the delivery and operations of multi-tenant cloud environments, ensuring high availability, scalability, and security.
  • Participate in the design and implementation of cloud infrastructure, primarily focusing on platforms like AWS, Azure, or Google Cloud.
  • Ensure efficient monitoring and alerting systems for proactive issue resolution.
• Operational Excellence:
  • Establishes key performance indicators, SLA’s, metrics, and measurements demonstrating area health.
  • Communicates effectively to manage change and ensure overall system and application availability are not impacted across solution areas.
  • Develop and implement operational policies and procedures to ensure system reliability, including incident management, disaster recovery, and fault tolerance.
  • Lead the root cause analysis and resolution of major incidents, ensuring timely communication and effective solutions to minimize downtime.

• Team Leadership:
  • Lead a distributed team responsible for running a 24x7x365 Cloud, Infrastructure, and Operations organization with staff located in multiple locations.
  • Manage and mentor a team of cloud operations engineers, system administrators, and DevOps professionals.
  • Foster a culture of collaboration, continuous improvement, and technical excellence within the team.
  • Partner with cross-functional teams (Engineering, Product, Security) to support product development and deployment processes.
• Security & Compliance:
  • Collaborate with the security team to ensure adherence to cloud security best practices, including data encryption, identity management, and vulnerability scanning.
  • Collaborate and partner with SAP on platform architecture, installation, configurations, security, and various aspects of the software strategy to meet/exceed NS2’s security and compliance needs.
  • Ensure the cloud infrastructure is compliant with industry standards and regulations such as FEDRamp, GDPR, SOC 2, HIPAA, etc.

• Cost Management & Optimization:
  • Work with FinOps team to monitor cloud costs and implement strategies to optimize spending without compromising system performance or reliability. Drive cost-efficiency initiatives, including autoscaling, automation and policy implementations.
• Strategic Planning & Continuous Improvement:
  • Develop and implement strategies for capacity planning, growth management, and future scalability.
  • Evaluate emerging technologies and cloud trends to improve operational performance and enhance customer satisfaction.
  • Collaborate with product and engineering teams to ensure operational alignment with the company's strategic goals.

QUALIFICATIONS:

• University degree or equivalent work experience.
• 12+ years of experience in cloud operations.
• 5 years managing people in multi-tenant cloud environments.
• Strong understanding of cloud platforms (AWS, Azure, GCP) and experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Proven experience in managing large-scale, high-availability, multi-tenant cloud applications.
• Strong knowledge of network infrastructure, database management, and cloud security best practices.
• Experience with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, Datadog).
• Strong leadership and team management skills with the ability to influence at all levels.
• Excellent problem-solving skills with a track record of improving operational efficiencies.
• Strong communication and interpersonal skills, with experience working across multiple teams and departments.
• Experience with containerization and orchestration technologies like Docker and Kubernetes is preferred.
• Familiarity with DevOps practices, CI/CD pipelines, and automation tools is preferred.

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 184200 - 313200(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 406482 | Work Area:Information Technology  | Expected Travel: 0 - 30% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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