Information Technology

SAP NS2 Sr. Site Reliability Engineer - Virtual-20171

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SAP NS2 Sr. Site Reliability Engineer




SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.


Must be a U.S. Person; NS2 does not offer Visa sponsorship for this role; All internals must have manager’s approval to transfer.


Operations & Site Reliability team ensures that SAP NS2’s services, both internally and externally- visible systems, have availability and uptime appropriate to customers’ needs in addition to a fast rate of improvement while maintaining an emphasis on security, capacity, and performance.


Site Reliability Engineers focus on optimizing release deployments, maintaining secure cloud infrastructure, and handling day-to-day operational. They are also responsible for ingesting new solutions and products downstream from the Build/Automation organization and using a wealth of monitoring and logging tools to solve a broad spectrum of issues. Post- mortem and proactive identification of potential issues factor into iterative improvement.


Operations and Site Reliability’s culture of diversity, intellectual curiosity, problem solving, and responsibility are the keys to its success. Our organization brings together people with a wide variety of backgrounds, experiences, and perspectives. We encourage them to collaborate, think differently and take remediation of issues across the finish line. We promote teamwork and group-based troubleshooting and offer an environment that provides support and mentorship to learn and grow.

Behind everything our customers see, the systems maintained by the Operations and Site Reliability team keep it secure and running. We make SAP NS2’s product portfolio available. We’re always trying to ensure our customers have the best and consistent possible experience. 




General Responsibilities


  • Setup, monitor and maintain DevOps cloud based SAAS products and solutions involving microservices, cloud, and containers.
  • Maintain security and data privacy, ensure compliance, and perform required security, compliance and performance tests
  • Work with architects on deployment architecture, security and CI/CD and then implement these on NS2’s cloud environments
  • Setup and maintain Kubernetes clusters on cloud environments.
  • System troubleshooting and problem solving across platform and application domains
  • Analyze and solve operational issues, and respond to incidents
  • Experience working with appropriate complex systems administration, database administration, and landscape maintenance
  • Experience maintaining the integrity and security of servers and systems
  • Experience developing and monitoring policies and standards for allocation related to the use of computing resources
  • Conduct root cause analysis and implement continuous improvements
  • Experience in developing and implementing testing strategies and documenting results
  • Work in a diverse environment and cross-train with other global team members
  • Evaluate new technology options and vendor products



REQUIREMENTS: 5-8+ years in the following:


  • Expertise with source code management such as SVN, GitHub or GitLab
  • Experience with binary resource management tools such as JFrog Artifactory or Harbor
  • Strong background in Linux/Unix administration
  • 2+ years of Java experience 
  • Expertise with building, implementing, and/or supporting monitoring tools
  • Experience deploying high volume applications in Google Cloud Platform, AWS or Azure using automation.
  • Expert understanding of web services, networking, virtualization, and internet protocols
  • Ability to multitask and handle various projects, deadlines and changing priorities
  • Excellent communication and prioritization skills
  • Expertise with security fundamentals as they pertain to SaaS Multitenant Application systems
  • Strong interpersonal, presentation, and customer service skills
  • FedRAMP security fundamentals


Desired Qualifications: 5-8+ years in the following: 


  • Experience deploying, monitoring, and maintaining SaaS based products and solutions
  • System troubleshooting and problem solving across platform and application domains
  • Evaluate new technology options and vendor products
  • Ensuring critical system security through the use of best-in-class cloud security solutions.
  • Experience with automation orchestration, and configuration management tools such as Chef/Ansible, Terraform and Jenkins/Concourse
  • Experience with Docker and container orchestration using Kubernetes
  • Experience with infrastructure as code environments, including any activities around automated server or network configurations, large-scale software deployments, and monitoring and testing
  • Experience in a DevOps role in projects involving Java, NodeJS, J2EE, messaging, Microservices and Containers for complex, scalable, SAAS or enterprise grade products
  • Experience with AWS Route 53, EC2, S3, CloudWatch, DynamoDB, RDS, IAM, ACM, KMS, VPC
  • Exposure to and understanding of troubleshooting IP networks and application stacks
  • Ability to work with distributed teams in a collaborative and productive manner
  • Strong problem solving, analytical, design, architecture, decision-making, and communication skills.
  • Self-driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities
  • Experience with Cloud Foundry




  • BS/BA degree in Computer Science, Management Information Systems, or related IT discipline preferred
  • ALLOWABLE SUBSTITUTION: An additional four (4) years of experience can be substituted for a BS or BA degree

Note: The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects.




We build breakthroughs together


SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 129800 - 220900(USD) USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process.  SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link:  SAP North America Benefits.


Requisition ID:  389435
Posted Date:  Apr 28, 2024
Work Area:  Information Technology
Career Status:  Professional
Employment Type:  Regular Full Time
Expected Travel:  0 - 10%

Herndon, VA, US, 20171

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