SAP Labs Vietnam - Operations Specialist

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet your team

About SAP Labs Network and SAP Labs Vietnam

SAP Labs Network is the global R&D setup where over 55,000 engineers around the world create, operate and support the most innovative enterprise solutions for SAP’s customers worldwide. SAP Labs Vietnam aims to become one of the key locations within the SAP Labs Network to support the engineering growth for SAP.

What you'll do

Reporting into the MD for the Labs, the Operations Specialist provides administrative services to the MD and the senior management team. This role is to ensure the smooth execution for tactical topics that arise during the ramp up of Labs Vietnam around the operational activities.

In the initial phase, this person will work with facilities and IT to set up the office, and ensure all capabilities within the office are within the SAP standards, coordinating closely with the Global Facilities and IT organisations.

During the ramp up of the teams, this person will support the establishment of the local teams, and support selected expats from the other locations to settle in. In required situations the person will act as a bridge between local requirements and will also double hat as a translator in specific situations.

This person will need to manage the key schedules for recurring meetings, ensuring all inputs for the meeting are in place prior to the meeting, and then ensure tasks emerging from the meeting are followed through. 

Fluent in both English and Vietnamese (for both written and spoken) the person may occasionally need to provide translation capabilities to the senior management team. 

This person will also support the on-site organization of events, planning and booking activities, and ensure a smooth running of all activities pertaining to the Labs, together with the other SAP Labs Network operations team.

What you bring

• The overall activities of the Labs MD, providing administration services to the MD and organization's portfolio of projects and operational activities
• Reporting: Consolidation and preparation of Operations/Project status, Scope changes, Project overview, Resource allocation and availability, Milestones, Projections, and coordinating management meetings
• Issue Management and Tracking: Assessment, logging, monitoring and follow throughs on behalf of the Labs Operations teams
• Travel and administration tasks as required for the MD’s office and on-site senior management team
• Able to communicate efficiently on behalf of MD’s office to internal, External Customers, Business Partners, Suppliers etc. 
• Ensure compliance with organizational standards (Ethics, Audit, Security, etc.)
• Organize and coordinate department activities as required
• Provide administrative support to the MD during and beyond office hours
• Hands on attitude, and can do mindset is a must. 
• Maintains the highest standards on work ethics and compliance to SAP’s employee code of conduct
• Ambassador for the workplace in the local market

Experience Requirements

• Similar/Administrative management role in and experience in establishing operational excellence in a tech company, preferably in a top tier Tech multinational is key to success in this role
• Understanding of global processes and key standards
• Ability to managing key topics around office and team requirements – and expectations for individuals on the ground
• Strong employee focus and demonstrated acumen to cultivate and develop lasting employee relations
• Excellent skills in Microsoft O365 Suite (Outlook, Excel, PowerPoint, Word, Email)
• Demonstrated ability to grow and take on more responsibility
• Driven, creative and enthusiastic individual committed to growing the location and making the office a “lighthouse” for employees
• Note: We are not looking for a Personal Assistant – but someone who can learn the ropes and move to senior operational roles.

Communication Requirements

• Builds and maintains partnerships with internal and external stakeholders
• Contributes actively to build common ground for cooperation
• Communicates clear and conveying processes & policies in a way that others can understand
• Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers
• Able to resolve conflict and progress key initiatives

Experience & Language Requirements

• Fluent bi-lingual in Vietnamese and English is a must (spoken and written), good written and spoken translation capabilities
• 2+  years of experience in employee engagement and demonstrated proficiency with project management. Graduates with an advanced business degree but with lower experience will also be considered.
• Excellent presentation skills, able to represent the topics to an international group of stakeholders
• All interviews will be in English, so comprehending a multitude of accents in English is a must

 
Education

• Relevant University degree in communication/operations/project management is a must.

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​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 396566  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: