SAP HR/SuccessFactors Customer Engagement Principal (CEP)

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

COMPANY DESCRIPTION:

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

VISION:

We own customer success for HCM. We help customers achieve business value faster through technology by deploying best in class expertise when they need it, where they need it. We operate a highly profitable business, consistently across clouds and geographies (One SAP).

VALUES:

Customer Success is the guiding principle for all our decisions. We operate transparently as trusted advisors and strive to leverage the full potential of SAP products to support customer transformations. Our team is diverse, meritocratic, and collaborative. We aim high and deliver on our commitments.

KEY TASKS AND ACTIVITIES:

• Engages with Sales, Service Sales, Customer Success Management (CSM) and Partner Success Management teams (PSM) to provide service portfolio insights, value proposition and service opportunity generation.
• Acts as the single point of contact for aforesaid teams and connects with Service Delivery teams for engagement delivery alignment.
• Creates service packages, reference scope, estimation standards, reusable content and innovation in virtual communities
• Supports services sales team in scope finalization and efforts estimation.
• Reviews scope and efforts estimation provided by architects and consultants.
• Joins the services sales team in presenting customers the service scope and proposal.
• Shares lessons learned and new tips and information
• Understands and ensures that quality standards are met
• Applies methods and tools appropriate to specific needs of the opportunity/ project

KEY EXPECTATIONS:

• Support sales and CSM team and services sales team with service portfolio inputs
• Engage early in SAP Successfactors opportunities and assess customer’s functional and technical readiness to move to SFSF and the Cloud
• Support scoping workshops and emphasise customer side readiness activities
• Prepare effort estimates and high level implementation timelines
• Provide support with scoping requirements
• Follow SAP Activate Methodology and project streams to create deployment plans
• Follow up for and join “services sales to service delivery” handover session organized by services sales team
• Maintain high level understanding of SAP HCM and SAP SuccessFactors product-suite, including reviewing the quarterly release updates

WORK EXPERIENCE:

• Sufficient HR domain knowledge related to the products for discussions with HR leaders
• Ability to review existing processes then give accurate estimation and scoping for new SAP Successfactors implementation / migrations
• More than Ten years consulting experience covering multiple service roles (like project manager, solution architect, subject matter expert etc.)
• Experience with at least three full cycle implementation preferred
• Experience with SAP SuccessFactors Employee Central (EC) preferred
• Ability to guide customers on SAP On-premise HCM to SAP Successfactors cloud transition
• Good understanding of SAP Activate methodology
• Good knowledge of collaboration tools

TRAVEL:

• Up to 10% travel
• Ad-hoc on-site visits for workshops or presentations might be required

MANAGERIAL EXPERIENCE:

• Strong communication skills
• Strong collaboration skills
• Effective stakeholder management abilities
• Acts as a coach for new colleagues
• Mentor new consultants

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES:

• University degree or equivalent work experience
• English: Fluent.
• Formal certification and education qualification in HR domain will be additional advantage
• Presentation and facilitation skills required
• Microsoft Office skills required
• Abilty to multi-task and prioritise deliverables

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 420128  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.