Senior Engagement Engineer

Requisition ID: 389725
Work Area: Customer Service and Support
Expected Travel: 0 - 50%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3
 

Original Posting Date: 3/5/2024

Job Title: Senior Engagement Engineer

Location: Lake Mary, FL

Purpose and Objective: 

SAP America, Inc. seeks a Senior Engagement Engineer at our Lake Mary, FL location responsible for the delivery of services for Premium Engagement Contracts and the customer’s successful adoption of SAP solutions.

Expectations and Tasks:

Support or execute analysis of customer requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics. Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops. Support or execute engagement planning of Premium Engagement services to customer requirements, solutions, create value proposition, and secure customer alignment. Collaborate with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams. Support engagement quality and execution of Premium Engagement services including governance, top issue/escalation management, executive reporting and presentations, resource staffing, contract management, and services delivery.

Education and Qualifications/Skills and Competencies:

Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Management Information Systems, or related field and six (6) years of experience in the job offered or related occupation. Employer will accept a three or four year Bachelor’s degree or a combination of education and experience as equivalent to a Bachelor’s degree. The Company will also accept a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics, Management Information Systems, or related field and four (4) years of experience in the job offered or related occupation.

Work Experience:

Experience must involve four (4) years in the following:

• MaxAttention, New MaxAttention, Active Attention, Active Embedded, and Value Assurance Engagements;
• SAP Activate Methodology and project management;
• SAP Premium Support methodology and services portfolio;
• ABAP, HANA, ECC, R/3, SCM, CRM, BW, PI/PO, and Cloud;
• Implement service plan and Premium Support delivery to address critical situations and optimize SAP On-Premise and Cloud solutions;
• Develop business proposals for Premium Support upsell opportunities or contract renewals;
• Customer support including engagements, roadmaps, projects, IT operations and business, complex landscapes, and issue resolution; and
• SAP Solution Manager and SAP Earlywatch Alert.

Travel: Position requires up to 50% domestic travel to various and unanticipated client sites nationwide.

Telecommuting permitted.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

Compensation Range Transparency: The annual base salary range for this position is $121,347 - $164,985. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $121,347 - $194,100. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.  Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

 SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.
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